Watergate Bay Hotel – a place to take your
hospitality career to new heights. With a team that values connection,
flexibility, variety, and challenge, we're all about making a meaningful impact
on our guest’s holiday. Our three core values - We Care, We Notice, We Change –
show what it means to work for a hotel which goes above and beyond for our team
and guests.
At Watergate Bay, we don't just provide a place for our
guests to rest their heads - we create memorable experiences that they'll
remember for a lifetime. It’s all about the balance of life. Being active,
getting amongst the elements, spoiling yourself a little, chilling out, getting
cosy, and most of all having a good time.
An unforgettable holiday experience amidst two miles of
sand, sea air and surf, Watergate Bay Hotel offers a modern take on a beach
break. For our guests, how their stay makes them feel is crucial; cared about,
looked after, welcome.
Our Reception Manager role:
As our Reception Manager you’ll be overseeing front desk operations to ensure all
guests receive a warm welcome and a fond farewell. You’ll help with information
on the local area and things to do as well as problem solve any issues that
arrive.
You’ll be the
face of the front desk and display great hospitality to ensure guests have a
great stay in the hotel.
As someone who
puts guests needs first, you’ll know how to support your team and how to help
them thrive in order to provide the best experience for our guests.
As our Reception Manager you’ll be:
* Ensuring all guests are given a warm
welcome to the hotel as the first point of contact
* Ensuring all guests receive a
friendly, seamless and detailed check in
* Giving relevant guest information on
the hotel facilities and local area during check in and throughout their
stay
* Ensuring all first-time guests are
assisted with parking, luggage and shown to their room
* Carrying out courtesy calls to
guests, alongside your team to nip any issues in the bud
* Ensuring host team displays
exceptional, proactive levels of guest service and care at all times
* Checking arrivals lists to make sure
that all special requests & room allocations are noted and actioned
* Coordinating with housekeeping,
reservations & guest services to ensure guest satisfaction is
maintained across their stay
* Reviewing guest feedback and
communicate back to team, positives. Identify any areas for improvements
and implement actions accordingly.
* Addressing guest complaints, feedback
and inquiries with a proactive and solution focused approach.
* Proactively ensuring the delivery of
any guest requests
* Seeking ways to continue to improve
the guest experience and action ideas accordingly
* Ensuring front desk areas remains
clean, organized and welcoming at al times.
* Maintaining a safe working
environment at all times and record any accidents or near misses in the
accident book.
* Taking responsibility for all Health
and Safety risk assessments and daily checks.
* Understanding the fire evacuation
procedure for your area, and ensure all staff are fully trained and aware
of what to do in the event of a fire
* Leading recruitment of host team
members for the main desk, beach lofts and swim club
* Planning and deliver the ongoing
training & development of all team, both on the job and pre - planned.
* Working with the team to improve all
aspects of guest experience seeking their ideas and suggestions
* Managing any underperformance within
the team
* Managing team rotas & holiday
requests effectively to meet the needs of the business.
* Working to resolve team issues in a
professional manner
* Planning & completing one to ones
with all team members in line with hotel guidance.
The skills
you’ll be sharing with us:
·
Proven experience in a management position
within a similar role
·
A good knowledge of customer care/ complaint
handling
·
Guest focussed
·
An excellent communicator
·
Flexible and able to work a variety of shifts
including weekends
·
Calm under pressure
·
Ability to work on you own initiative
·
Excellent attention to detail
·
Proactive and always ready to adapt to guests
needs
·
Aware of your working environment and ready to
action any issues as they arise
·
Great organisation skills
·
Able to motivate your team to provide the best
possible service to our guests
·
Caring, considerate and respectful to employees
and guests
It would
also be great if you have:
·
A first aid qualification
·
Pool emergency response training
·
A DBS certificate
What we’ll
offer you:
* A
relaxed, professional place to work in a beautiful location – at one of
the UK’s most striking beach
* A
welcoming team of likeminds, eager to support and encourage each other
* Excellent
career prospects in an ever-expanding organisation
* Special
rates for you and your friends and family to stay at the hotel
* Discounts
on treatments in Swim Club
* Discounts
for you and your friends and family at our restaurants: Zacry’s on the sea
wall, The Beach Hut and Living Space
* Discount
at Cubs coffee shops
* Discounts
at Shop on the Beach and other partner business
* Free
surf lessons, surfboards and wetsuits hire from Wavehunters
* Team
social events throughout the year
* Team
assistance scheme – a dedicated helpline for support & advice on
topics from mental health through to managing your finances
From discounted stays to training and development
opportunities, we're all about helping our team achieve their personal and
professional goals. Located on the sunny, sandy, Cornish coast, you'll never be
short on inspiration.
If you would love to join us as our Reception Manager, apply now and be part
of our journey at Watergate Bay Hotel, a wonderful place to work.