An exciting opportunity has come up with our Fife based client for a Customer Service expert to join their busy Customer Service team.
You will provide customers with an efficient and reliable service with an aim to meet expectations at all levels. Key duties will include:
Review and process customer order monitor customer orders on a daily, weekly, monthly basis.
Coordinate with Procurement, Planning, Warehouse and Transport Teams to meet customer delivery requirements.
Liaise with the Finance team to resolve credit queries.
Process customer complaints
Maintain regular contact with relevant external Sales Teams.
Build relationships with customers.
To be suitable for this busy and rewarding role you will have the following key skills and experience :
Proven experience in a fast-paced customer service related office role.
Strong IT skills and attention to detail
Ability to operate multiple screens
Background in Manufacturing preferred
Excellent oral and written communication skills
Self-motivated and flexible
Fluency in a 2nd language would be beneficial but not essential
In return you will receive an excellent salary and benefits package along with ongoing training and development. The role will be Monday - Friday 830-5pm and the opportunity to work 2 days from home will be offered after training period.
If you are committed to a permanent role and have the relevant skills and experience please apply or call Jill Cullen on (phone number removed)