Technical Support Specialist - Imaging
UK (Ideally based in the Golden Triangle: Cambridge, Oxford, or London)
Competitive salary (£) + car allowance + bonus + excellent benefits
Are you a technically minded life scientist who enjoys working hands-on with cutting-edge imaging technologies?
Do you thrive on solving problems, supporting customers, and staying at the forefront of biomolecular innovation?
If so, this could be the perfect opportunity for you.
The Opportunity
We are seeking a Technical Support Specialist - Imaging to join a leading global provider of advanced biomolecular imaging systems used across life sciences research. This is a home-based role with regular UK-wide travel (and occasional European trips), supporting customers across academia, biotech, and pharma sectors.
In this dynamic position, you'll combine your scientific knowledge and technical aptitude to provide expert support on sophisticated imaging instrumentation and software. You'll be responsible for installations, customer training, troubleshooting, and technical service, while also assisting the commercial team with pre-sales demonstrations and customer evaluations.
This is an exciting opportunity for someone who enjoys variety, blending science, technology, and customer interaction, while representing a company known for innovation, reliability, and scientific excellence.
Key Responsibilities
* Install and verify imaging systems at customer sites, ensuring users are fully trained and confident.
* Provide on-site, phone, and remote technical support, troubleshooting and resolving technical or application issues.
* Deliver customer training and support to maximize instrument performance and user satisfaction.
* Conduct preventative maintenance and minor repairs in collaboration with the service team.
* Support sales and applications teams with product demonstrations and technical expertise.
* Proactively engage with customers, sharing feedback and insights with the wider business.
About You
* Degree (BSc, MSc or PhD) in Biochemistry, Molecular Biology, Cell Biology, Biophysics or a related discipline.
* 2-3+ years of laboratory experience with molecular biology, proteomics, or imaging applications.
* Strong technical aptitude and hands-on experience with complex laboratory instrumentation and scientific software.
* Excellent communication skills - able to train, present, and support customers with professionalism and clarity.
* Commercial awareness and a customer-first mindset.
* Full UK driving licence and willingness to travel frequently (50-65%).
Why Apply?
* Competitive salary, company car allowance, performance bonus, and comprehensive benefits package.
* Opportunity to work with innovative imaging systems that advance biomolecular discovery.
* Join a collaborative and supportive European team that values expertise, integrity, and customer success.
* Real career development potential within a respected global scientific technology company.
If you're passionate about science and technology, enjoy helping others, and are ready to take your career out of the lab and into the field, we'd love to hear from you.
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.