Job Summary
Barchester Healthcare is seeking an experienced Administrator to support the General Manager in running a high‑quality care home. The role covers Customer Experience, HR, Recruitment, Payroll, Finance, and supervisory duties for junior admin staff. The ideal candidate is self‑sufficient, professional, enthusiastic, and possesses strong IT and organisational skills.
Responsibilities
* Promote a warm and welcoming environment for residents, staff and visitors.
* Manage enquiries and showrounds for prospective families, maintaining the customer database to support commercial performance.
* Drive occupancy and reputation of the Care Home through community engagement initiatives.
* Handle resident and family feedback with a focus on customer care.
* Assist in recruitment of home staff, complete new starter checks, and arrange inductions.
* Prepare payroll for home‑based staff.
* Provide HR advice and support to employees, using available tools and resources.
* Ensure personal files are stored securely and meet data‑protection requirements.
* Attend meetings and produce accurate minutes when required.
* Maintain rosters, petty cash, resident fund accounts, and safe contents.
* Update ad‑hoc training, supervision and appraisal records on staff files.
* Advise on staff development opportunities, including apprenticeship and qualification signposting.
Qualifications
* Experience in a customer‑facing role.
* Previous involvement in HR administration and recruitment.
* High level of attention to detail and strong prioritisation skills.
* Proficiency in Microsoft Word, Excel and Outlook.
* CIPD qualification is beneficial.
Benefits and Rewards
* Rewarding Excellence bonus: up to £500 for a Good or Outstanding CQC inspection.
* Refer‑a‑friend scheme: up to £500 per referral.
* Access to a wide range of retail and leisure discounts at major brands and supermarkets.
* Free access to medical specialists and a second‑opinion service.
* Confidential free access to counselling and legal services.
* Tax‑code review service to ensure correct tax status.
* Monthly staff lottery participation with colleagues across the UK.
Salary will be discussed at interview stage. This is a permanent, full‑time or part‑time position based in Birtley, DH3 2BH.
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