User Researcher X2 UK Wide - with travel to client 1/2X a month £65-75,000 per annum + permanent benefits Candidates must be eligible for SC Clearance. We are looking for 2 experienced User Researchers to join our team and play a key role in shaping transformational digital services. The solutions we design are often complex, so we need people who thrive in ambiguous environments, can bring clarity where there is little framework or direction, and ensure the voices of users are always at the centre. What you'll do Champion the value of user research and build shared ownership of insights across the team. Work closely with Service and Product Managers to design research strategies that deliver actionable insights for service development. Create inclusive recruitment briefs to ensure representation from all user groups, including those who experience barriers to digital services. Plan, design and carry out research activities such as interviews, usability testing, prototype testing, guerrilla research, and surveys. Manage and analyse both qualitative and quantitative research projects, including customer experience mapping and proposition development. Share findings and recommendations with senior stakeholders, influencing decision-making and driving better user outcomes. Support the continuous improvement of products and services, helping to deliver a consistent, high-quality user experience across digital platforms...