Responsibilities
* Reception both face‑to‑face with patients and over the phone.
* Prepare notes prior to surgery, make post‑op appointments.
* Check patients in for pre‑assessments and admit them for surgery.
* Discharge patients and perform a variety of other administrative duties.
* Attend Medical Records and gain access to patient notes, collecting information from around the hospital and liaising with other departments.
* Work from Buckland Hospital in the Dover Eye Centre Department, carrying out similar duties.
* Travel to Buckland Hospital in Dover as required.
Qualifications
* Exceptional communication skills.
* IT literate.
* Ability to thrive under pressure in a busy environment.
* Accuracy and effectiveness working independently and as part of a team.
* Strong multi‑tasking abilities.
* Enthusiastic, reliable, resilient, and flexible.
* Commitment to delivering a positive experience for all patients and service providers.
About the Trust
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day‑to‑day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
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