Head of Internal Communications
Permanent, full-time
Hybrid – Based from our Hatfield office (2-3x days a week)
Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at pace, and building exciting new partnerships – changing the way the world shops, for good.
We're the powerhouse behind Ocado Retail and Morrisons online – a fast-moving, tech-led logistics network that spans high-tech Customer Fulfilment Centres, bustling delivery spokes, and corporate offices across the UK. With over 16,000 colleagues – from drivers and personal shoppers to software engineers and strategists – how we communicate matters more than ever.
Ready to own and transform our internal communications strategy?
We’re on the hunt for a bold and brilliant Head of Internal Communications – a strategic thinker, influential leader, and powerful storyteller who’s ready to reimagine how we connect with our people.
As part of the People Leadership Team, you’ll shape and deliver an internal communication strategy that connects our business priorities with the daily experiences of our people – whether they’re managing high-tech fulfilment centres, planning logistics across the UK, or supporting behind the scenes in our warehouses.
Leading a talented team of six, you’ll take full ownership of our internal communications strategy – driving clarity, culture, and connection at every level of the business.You’ll advise senior leaders, lead during moments of change, champion culture and engagement, and ensure that every message has impact. From warehouse floors to boardroom briefings, your work will shape how our people feel about Ocado Logistics, every single day.
What you’ll be doing
* Own and deliver our internal communications strategy, aligned with business goals, cultural priorities, and colleague needs, using data to measure impact.
* Transform the way we communicate with a diverse, dispersed workforce – from drivers on the move to customer fulfilment teams to head office colleagues
* Advise and influence senior leaders, guiding tone, message, and timing to ensure maximum impact
* Optimise our communication channels (including intranet, Connect+, digital screens and more) to meet people where they are
* Lead communications major change and transformation programmes, helping colleagues feel informed, involved and supported
* Champion culture, engagement and inclusion, ensuring every voice feels seen and heard
* Lead, grow and inspire your team of five, creating a centre of excellence for internal comms
What we’re looking for
This role is ideal for a senior internal communications leader who thrives in fast-paced, operational environments and is ready to take on real strategic ownership.
You’ll bring:
* Proven experience leading internal communications in a large, complex business – ideally with an operational and frontline workforce (logistics, retail or manufacturing, aviation, transport) or similar.
* Strong strategic and creative skills – able to design and deliver communication plans that inform, inspire and drive change.
* Brilliant storytelling ability – with a sharp eye for simplifying complex topics
* Experience advising senior leaders and managing business-wide messaging
* A deep understanding of multi-channel communication and colleague segmentation
* Team leadership experience, with a collaborative and empowering approach
What you’ll get in return
At Ocado, we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere alongside an award-winning recognition programme and benefits designed to help you thrive:
* 30 days of ‘work from anywhere’ for flexibility and balance
* 25 days holiday (rising to 27) plus the option to buy more
* Private medical insurance and income protection
* Up to 7% employer pension contribution
* Support for families – including enhanced maternity, paternity and parental leave
* Cycle to Work Scheme and interest-free train ticket loans
* Free shuttle buses to select sites
* 15% off Ocado.com and discounts at leading retailers and restaurants
* Employee share schemes and life insurance
Join Ocado Logistics and help shape a culture of connection, clarity and belonging – where your voice, and the voices of thousands of others, truly matter.
We’re an inclusive employer.
Ocado Group is an equal opportunities employer and we make every effort to ensure that all potential employees are treated fairly and equally. If you need any adjustments during the recruitment process, just let us know – we're happy to help.