Overview
Hours: Monday-Friday, 08:30-17:00
Warehouse-based
Our client is seeking a reliable and hands‑on Technical Support Technician to join their team. This position plays a vital role in ensuring customers receive exceptional service through efficient returns handling, accurate diagnostics, and effective communication.
Key Responsibilities
* Oversee the complete returns workflow, from inspecting items to confirming warranty validity and arranging replacements.
* Handle enquiries from customers about spare parts and organise the dispatch of required components.
* Investigate issues on returned products to determine underlying faults.
* Carry out hands‑on repairs, including replacing and cleaning components.
* Prepare repaired or replaced items for shipment, including managing heavier units.
* Use your judgement to assess warranty claims and communicate final decisions to customers.
* Speak directly with customers to understand their problems and guide them through troubleshooting steps.
* Keep clients updated throughout the process, ensuring every case is brought to a full resolution.
Requirements
* Previous experience in returns, logistics, or technical repair environments, ideally combined with customer service skills.
* Strong mechanical aptitude or experience with delicate/manual repair work (hobbies such as electronics, modelling, or similar are advantageous).
* Good computer literacy.
* Ability to work independently and make decisions confidently once trained.
If you're looking for a hands‑on technical role within a supportive team where no two days are the same, we'd love to hear from you.
Employment Information
Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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