We are seeking to appoint a Practice Manager to work at The Avenue Surgery in Brighton. The successful candidate will be responsible for overseeing the day-to-day operational and financial management of the practices, including:
* Accountable for the operational management of the practice
* Responsible for robust financial management, maximizing income, and ensuring a balanced budget position
* Delivery of key targets in relation to contractual requirements, service performance, governance, quality, and workforce planning
* Responsible for ensuring the workforce skill mix is in line with expected benchmarked levels, and responsible for the recruitment processes
* Lead on the implementation of agreed strategic and service developments
* Accountable for delivery of service quality improvement plans
* CQC Registered Manager
You will ideally already have experience of managing primary care services, with significant experience of monitoring, analysing and assessing clinical operational performance, managing complex budgets, and working within a highly dynamic and complex environment.
We are looking for a highly motivated, dynamic and innovative leader to work closely with the practice staff (clinicians, managers, administrative staff) to provide leadership and support for the delivery of high quality primary care services for our patients and their needs. The successful candidate will work closely with the Operations Director and the SPC Senior Management Team.
Main duties of the job
We are looking for a Practice Manager with:
* Degree in Management or significant equivalent level of knowledge acquired through experience
* Ability to handle financial systems for the practice, including payroll
* Experience of managing primary care services
* Significant experience of monitoring, analysing and assessing clinical operational performance
* Ability to monitor and maintain standards of care across a range of services
* Experience of managing patient expectations, influencing commissioning decisions and developing business cases
* Experience of working in partnership with other agencies, service users, carers, the public, regulators, local scrutiny bodies etc
* Experience of managing risk within a complex operating environment including risk assessment, risk mitigation and risk management
* Assertive and confident to challenge poor conduct and behaviours
* Highly developed IT and analytical skills particularly in Excel and preferably building complex reports using BusinessObjects or other similar business intelligence reporting package
* Excellent communication skills and proven experience of managing successful relationships with peers and clients
* UK based (necessity)
About us
Sussex Primary Care runs a number of GP Practices across Sussex providing excellent primary care in the heart of the community. We are a learning organisation that listens to our team of staff, patients and partners to guide our future. At the heart of our vision are our patients and their needs.
You will benefit from:
* A supportive working environment
* Flexible Hours to fit around your work / life commitments
* Induction and training programme
* Annual Leave and sick pay
* Full NHS pension
* Free on-site parking
* Employee Assistance programme
* Access to the NHS lease car scheme
* Specsavers eyecare vouchers, providing a free eye test and fifty pounds towards VDU glasses.
* Being part of a growing company with great opportunities to develop as a result
Job responsibilities
The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
The Practice Manager is responsible for:
* Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
* Functional management of all clinical and administrative staff
* Direct line management of relevant lead staff
* Managing the recruitment process for the practice
* Managing contracts for services delivered to/for the Practice
* Leading change and continuous improvement initiatives
* Coordine with staff ensuring they review new policies within the practice policies and procedures within the over-arching Trust Policies as appropriate
* Coordinating and leading the compilation of practice reports and the practice development plans
* Developing, implementing and embedding an efficient business resilience plans
* Managing the financial elements of the practice, including budgets (I&E), petty cash, entering data, engaging with the finance team on invoicing and any financial queries, attend monthly finance meetings etc. in conjunction with the Director of Operations and Finance
* Ensuring the team reach QOF targets supported by the clinical team and administrative team
* Coordinating the practice diary, ensuring meetings are scheduled appropriately
* Liaising at external meetings as required
* Marketing the practice appropriately
* Producing a newsletter for the practice
* Work collaboratively with the Patient Participation Group
* Managing all complaints effectively following procedure
* Managing all Significant Events effectively following procedure and devising solutions to reduce risk and repeated occurrences
* Ensuring compliance with legislation and deal with HR issues accordingly with support from HR department
* Ensuring personnel records are up to date via the HR system.
* The management of the premises, including health and safety aspects such as risk assessments and mandatory training
* Oversee the practice IT system.
* Ensuring compliance with IT security and IG including 100% of staff completing their IG mandatory training on an annual basis
* Coordinating all projects within the practice
* Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
* Maintaining the practice and NHS choices websites
* Deputise for the Lead GP/ACP at internal and external meetings
* Act as the primary point of contact for NHS(E/I), ICB, community services, suppliers and other external stakeholders
* To be the registered CQC manager and maintain compliance with all legislation and meet the needs of the patients
* Oversee the preparation of weekly/monthly shift planning for Practice Staff, arranging cover (including locum cover) when necessary and inline with practice budget.
* To ensure all financial claims are made in an effective and efficient manner
Person Specification
Qualifications
* Degree level education or equivalent proven professional experience
* Evidence of continuing professional and personal development
* AMSPAR Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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