Description
The starting salary for this position is £10,776.04 for working 18 hours per week, 39 weeks per year (pro rata to £25,052 full time equivalent).
Surrey Adult Learning is looking for proactive and customer focused Operations Assistant to be the welcoming and supportive face in our centres across Surrey. This opportunity is based at our Esher Adult Learning Centre, with the expectation of supporting at our other centres if required.
The working hours for this role are Monday and Wednesday, 9am to 5pm and Friday, 12:40pm to 4pm for 39 weeks per year.
Our Offer to You
1. A generous local government salary related pension
2. Up to 5 days of carer's leave and 2 paid volunteering days per year
3. Paternity, adoption and dependents leave
4. An Employee Assistance Programme (EAP) to support health and wellbeing
5. Learning and development hub where you can access a wealth of resources
6. Wellbeing and lifestyle discounts including gym, travel, and shopping
7. A chance to make a real difference to the lives of our residents
8. Discount on Adult Learning Courses
About the Team
Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults which is part of our lifelong learning offer. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges.
About the Role
As the welcoming face of our centre, you'll be the go-to person for learners, offering friendly, high-quality information, advice, and guidance to help them enrol on courses and feel confident in their learning journey. You'll also be a key support for tutors, assisting with room and equipment queries and ensuring resources are ordered and available when needed.
Your day-to-day tasks will include managing shared inboxes, responding to enquiries or directing them to the right colleague, and using your IT skills to keep our learner management system accurate and up to date. You will help maintain a safe and smooth-running environment by reporting building issues and acting as a fire warden or first aider when required.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with
9. Strong IT skills and experience in data entry or high-volume processing
10. Excellent interpersonal and communication skills
11. A team player with the ability to work under pressure and manage time effectively
12. Experience in customer service and an understanding of safeguarding practices
13. Willingness to travel between centres as needed
To apply, we request that you submit a CV and you will be asked the following 4 questions:
14. Please describe your experience using IT systems in a professional setting. Include examples of any data entry or high-volume processing tasks you've completed, and the tools or software you used.
15. Tell us about a time when your communication skills made a positive impact with a colleague, customer, or stakeholder. What was the situation, and how did you approach it?
16. Working under pressure and managing time effectively are key to this role. Can you share an example of when you had to balance multiple priorities as part of a team?
17. This role involves customer interaction and an understanding of safeguarding practices. Please describe your experience in these areas.
Before submitting your application, we recommend you read the job description and our to get an insight into working at Surrey.
We are committed to safeguarding and promoting the welfare of our learners and expect all staff to share this commitment. Online searches may be carried out on applicants who are shortlisted for interview, and a DBS 'Disclosure and Barring Service' check is required for this role, which will be discussed further at interview.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
For an informal discussion please contact Phil Evans by e-mail.
The job advert closes at 23:59 on Sunday 2nd November 2025 with interviews to follow.
We look forward to receiving your application,