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We have an exciting opportunity for an engineer to support our AWS cloud infrastructure, critical to the effective running of our businesses in the EMEA region.
The successful candidate will be working with our Development and Operations teams in the EMEA region, supporting the deployment and maintenance of business applications.
WHAT YOU WILL BE DOING
* Troubleshooting and resolving problems raised in our Zendesk support queue.
* Performing system and configuration updates.
* Observing company security standards across all of our technology platforms
* Following best practices, change control procedures and documentation requirements at all times.
* Engaging in any other support or project related work as required.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
* Experience with Amazon (AWS) cloud technologies, including Compute, Storage, Cloud Formation and Identity.
* AWS Cloud Practitioner certification with ambition to progress further through the AWS certification programme.
* Microsoft Server Operating Systems.
* Helpdesk or other support experience.
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
* Experience with our key technologies.
* Evidence of organization, documentation, problem solving and troubleshooting skills.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid
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