Overview
Unpaid Carers Support Southampton (UCSS) is a small team working within Citizens Advice Southampton. There are an estimated 18,000 unpaid carers in Southampton: people who care for another adult due to illness or disability.
Responsibilities
The post holder will offer front line support to unpaid carers. This will mainly be undertaken by phone, with some face-to-face work, and include carers assessments and reviews (training will be provided). They will actively listen to carers and provide them with information, advice, and support to enable them to continue living their lives to the fullest and reduce any negative impacts of their caring role.
The post holder will also deliver some “outreach” in the city. They might attend groups to talk to carers and raise awareness. They will be expected to assist with the planning and delivery of carer events e.g., monthly carers lunches, and carry out other reasonable tasks in order to support Southampton’s unpaid carers.
This role is subject to a basic DBS check.
Qualifications
You will have experience of listening sensitively to and gathering information from people who need support. Ideally you will have experience of helping others to achieve a positive outcome.
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