Junior Operations Manager (Leeds only) Location: Leeds Closing Date: 9th November Interviews: From 18th November Grade: EO (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer) Salary: 29,303 - 31,061 Woking pattern: Full-time, part-time, flexible working, job-share Contract type: Permanent Number of roles available: 6 The Role We re recruiting for Junior Operations Managers here at Justice Digital, to be part of our warm and collaborative Network Operations team. This team designs, deliver and supports the core network infrastructure for over 100,000 Ministry of Justice users across over 1000 locations. In the coming year an increasing proportion of that network will be in-sourced presenting challenges and opportunities for the Team. Justice Digital is a modern and diverse workplace that promotes a healthy work-life balance and flexible working options. The Junior Operations Manager roles will work alongside Associate Operations Managers and the wider Network Services Team. The roles are the initial point of contact into Network Operations, which is responsible for scheduling and co-ordinating activities critical to the delivery and support of effective digital networks providing services in Courts, Prisons, Probation Centres and Offices. As part of the role, you will be required to work 37 hours per week, including office attendance of 5 days a week in our Leeds location. The Network Operations services operational cover during working hours, 8am to 6pm is on a rotational basis (i.e. early shift of 8am 4pm, middle shift of 9am 5pm, late shift of 10am 6pm). Please note, out of hours and weekend cover may be required, for which an allowance compensation would be provided. Please note these roles are based in our Leeds office only. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025 Key Responsibilities: Develop effective relationships with the internal teams and suppliers and a range of business and technical stakeholders. Support scheduling and co-ordinating of incident and onboarding activities. Provide an initial point of contact for the team, supporting the coordination of incident and handing them off to the most appropriate team for resolution. Assist the Associate and Operations Managers to maintain CMDB data integrity. Assist the Associate and Operations Managers with the creation and development of process documentation. Assist with the delivery of network operational objectives and maintain standards of quality. Schedule and co-ordinate activities ensuring that there are the resources and material to conduct the required activity and that the necessary support is available on site. Monitoring and managing incidents, enquiries and demands to conclusion using tools such as SolarWinds, MIST, Service Now and Jira, ensuring the correct procedures and processes are followed and documented. Support the effective management of assets and other material through asset tagging, maintenance of registers and the CMDB. Support the effective management of information through SharePoint and Confluence; this information will include cabinet and network diagrams, after action reports, run books and other documentation. If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Benefits 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours. A 1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms. Staff have 10% time to dedicate to develop & grow. Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 ( Contribution Rates ). 25 days leave (plus bank holidays) and 1 privilege day usually taken around the King s birthday. 5 additional days of leave once you have reached 5 years of service. Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too! Wellbeing support including access to the Calm app. Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT. Bike loans up to 2500 and secure bike parking (subject to availability and location). Season ticket loans, childcare vouchers and eye-care vouchers. 5 days volunteering paid leave. Some offices may have a subsidised onsite Gym Person Specification Essential You will have demonstrable experience in: Working in teams to deliver a quality service. Developing strong relationships with multiple suppliers. Listening to the needs of the technical and business stakeholders and interpret between them. Managing stakeholders expectations and be flexible and capable of proactive and reactive communication. Following change processes, governance and actively addressing internal and external risks, issues and dependencies including where ownership exists outside the team. Conflict management by proactively managing exceptions and challenges. You will: Be proficient in Microsoft Office (including Excel, Word and PowerPoint) Be self-motivated and able to manage a diverse workload. Be skilled in planning and organisation. Demonstrate a willingness to continuously challenge yourself and develop your skill set through learning opportunities. Have clear communication skills. Willingness to be assessed against the requirements for BPSS clearance We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. How to Apply Candidates must submit a CV and Personal Statement. Your Personal Statement* (no more than 600 words) should highlight your relevant experience and skills, supported by clear examples of work you have undertaken. It must address the following five criteria, listed within the Person Specification, (please structure your response using a separate paragraph for each): Your experience of: Working in teams to deliver a quality service. Developing strong relationships with multiple suppliers. Listening to the needs of the technical and business stakeholders and interpret between them. Managing stakeholders expectations and be flexible and capable of proactive and reactive communication. Following change processes, governance and actively addressing internal and external risks, issues and dependencies including where ownership exists outside the team. Conflict management by proactively managing exceptions and challenges. You will: Be proficient in Microsoft Office (including Excel, Word and PowerPoint) *Personal Statements which have not adhered to the application process of providing examples to the points above, may be rejected at sift. A diverse panel will review your application against this criteria. Please access the following link for guidance on how to apply and how to complete a Personal Statement Application Guidance In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process: Communicating and Influencing Working Together Making Effective Decisions Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. Should we receive a high volume of applications, a pre-sift based on your proficiency in Microsoft Office and your ability to build strong relationships with suppliers/stakeholders will be conducted before the sift. Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application. A reserve list may be held for up to 12 months, from which further appointments may be made. Use of Artificial Intelligence Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Terms & Conditions Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements. If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk