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Vending Helpdesk Technician - Full Time
Salary: 28 - 30K per annum + bonus scheme
An exciting opportunity has arisen for a permanent Vending Helpdesk Technician to join our growing vending support team. As owners and operators of world-leading automated key-cutting machines, photobooths, and JURAs (our instant printing kiosks), and at a time of significant growth, we are looking for an experienced administrator and helpdesk/support-based colleague to join the team.
The role will be based at our manufacturing facility in Keighley, West Yorkshire. This key role supports a wide range of day-to-day operations of our vending estate. We seek a candidate who is organized, flexible, confident on the telephone, and eager to learn new skills.
The successful candidate will be responsible for monitoring our in-house telemetry system to ensure maximum uptime and performance of our vending estate. The role is predominantly telephone-based, involving calling retail clients to assess machine usage, performance, and resolve issues. It also involves working closely with field engineers and technical departments, escalating issues as necessary. Remote technical troubleshooting will be a key part of the role, with an emphasis on resolving problems without on-site engineer visits.
We pride ourselves on excellent customer and colleague experiences. Our business fosters a fun and energetic atmosphere, where motivation is key.
You will be required to work 45 hours per week, five days out of seven. Once probation is complete, you will be enrolled in our annual bonus scheme.
Our benefits include:
* Birthdays off
* Generous colleague discount across the group
* Timpson holiday homes
* Excellent promotional prospects
Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Information Technology
* Industry: Retail
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Location
Keighley, West Yorkshire, UK
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