Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. - To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients. Establish patient needs and deal with their requirements effectively and quickly.
This may involve asking reason for appointment e.g. when booking with the Nurse. Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile). Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
Avoid negative jargon. Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.