Job Description: Job Title: Branch Assistant Location: Northampton NN3 Are you a dedicated and customer-focused individual looking to join a dynamic team? We have a fantastic opportunity for a Branch Assistant to join our well-established team at our Northampton branch. My client values their employees and are committed to providing a supportive and rewarding work environment. If you're ready to take the next step in your career, read on! About Us: My Client pride themselves on our strong values and commitment to excellence. With a history of success, we are a leading name in mechanical sector. Our employees are the driving force behind our continued growth, and we believe in investing in their development and well-being. Key Responsibilities: As a Branch Assistant, your main duties will include: Keeping up-to-date with company sales initiatives and promotions to assist customers effectively. Receiving, sorting, stacking, and storing goods for orders and deliveries. Accurately processing order requests and picking orders in a timely manner. Checking and packing orders for internal and external customers. Serving customers at the trade counter, adhering to COVID-19 safety protocols. Updating internal IT systems and using Microsoft packages (Outlook, Excel, Word). Providing competitive quotations and following up on customer orders. Sourcing and ordering non-stocked items from other branches or suppliers. Professional communication with customers and suppliers via telephone. Undertaking driver duties if required. Adhering to health and safety guidelines, including PPE usage. Participating in relevant training programs. Maintaining a clean and safe warehouse environment. Assisting in other warehouse functions and processes. What We Offer: Competitive Salary: We offer an attractive and competitive salary package. Generous Holiday: Enjoy up to 33 days of holiday, including Bank Holidays (with service). Employee Rewards: Take advantage of unique perks like late starts, early finishes, long lunches, and more. Employee Assistance Programme: Access fitness classes, podcasts, advice toolkits, and a confidential counselling service. Retail Discount Scheme: Benefit from discounts at major high street stores, hospitality venues, holidays, and more. Cycle to Work Scheme: Get involved in a healthy and eco-friendly commute. Training and Development: We invest in your professional growth with on-the-job training, apprenticeships, and self-development courses. Pension Scheme: Join our auto-enrolment pension scheme. Life Assurance: Secure your future with life assurance coverage. Key Requirements: To be successful in this role, you should have: A good standard of education, including proficiency in maths and English. Excellent telephone etiquette. Proven experience in a similar environment. A professional and customer-first approach. The ability to work effectively both in a team and independently. Additional Requirements: Full UK driving licence is required.