Join to apply for the Product Team Leader role at River Island
Join to apply for the Product Team Leader role at River Island
We’re on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Product and Commercial Manager to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams.
Department: Store Management
Location: Inverness Shopping Park
Compensation: £26,445 FTE
Overview
We’re looking for an energetic and inspiring Product Team Leader to join the team. You will lead, inspire, and empower your store team to deliver an exceptional customer journey and a great place to work. You will be an expert in product handling and will drive improvements in the customer journey through visual execution and customer service. You will support the Product and Commercial Manager to develop the team and maintain operational standards, delivering outstanding sales and meeting key KPIs.
What You’ll Be Doing
* Deliver great product placement and ‘wow’ wearable outfits.
* Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
* Confidently duty manage in all areas of the store operation including service, people, and operations.
* Support the Commercial / Product Manager in empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
* Have a good understanding of commercial tools and how to use to drive commercial actions.
* Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID.
* Support the management of store operations, including compliance with health & safety standards.
* Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.
You\'ll Be Perfect If
* You have previous experience in retail, preferably in a supervisor role.
* You are passionate about fashion and stay updated on the latest trends.
* You possess strong communication and interpersonal skills.
* You can motivate and inspire a team to achieve their best.
* You are proactive, adaptable, and thrive in a fast-paced environment.
* And most importantly love our products as much as we do so we create the best possible customer journey!
Things To Consider
* Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
* Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
* Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
* Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
* Weekend Work: You may need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions.
* Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
What We Can Offer
* Generous 50% staff discount & uniform allowance.
* Discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway.
* Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products; partnership with the Retail Trust for support.
* Family support options including enhanced maternity, paternity, adoption & fertility treatment; Retail Trust support.
* Give as you earn scheme, a ‘Giver Island’ day each year and matched funding.
* Progression focus throughout Retail & Head Office; on-the-job training and qualifications.
* Generous bonus scheme & private pension plan.
* 29 days holiday (UK) / 30 days (ROI) paid, inclusive of Bank Holidays; option to buy additional holiday.
Keeping You Safe
At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage belief in British Values – democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Retail
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