What's the role?
You'll manage and operate the Hilti Store in Manchester to maximise walk-in sales, pro-actively work with our smaller accounts and provide a high level of customer service. All activities are performed with the ultimate objective of providing a unique in – store Customer experience and driving the Hilti Brand.
What does the role involve?
The purpose of the role is to promote the Hilti image, sell Hilti products and services, consult with customers and prospects in a
* Deliver outstanding sales results and consistently striving to achieve personal and team goals through providing professional consultation, hands-on demonstrations of all our products and services, demonstrating maintenance and trouble shooting.
* Proactively provide exceptional customer service and experience to all customers, guiding them to a Hilti Solution that meets their needs. Contacting Customers over the phone with inbound/outbound calls.
* Attract new customers alongside developing existing customers by generating sales and leads for field-based and internal sales teams.
* Professional representation of the Hilti brand maintaining the store's appearance, stock control and cleanliness, adhering to safety and security protocols.
* Collaborate with other internal and external departments - Sales, Tool Service Centre, Marketing, Credit Service, Customer Care, and Logistics.
* Execution and coordination of all processes to ensure operational efficiency in line company policy and procedures.
What you need is:
* Previous experience in sales, retail sales and customer service is preferred. If you haven't worked in this type of role before, we'd prefer you to have a strong technical background where you are used to using tools and comfortable being hands-on with products.
* Excellent communication and people skills to build rapport with customers and colleagues.
* A positive, proactive, and outgoing attitude, with a strong desire to deliver outstanding sales results and customer experiences.
* Comfortable in a performance-oriented environment with sales focus KPI’s.
* Ability to work in a challenging environment and manage multiple tasks simultaneously.
* Strong organizational and multi-tasking skills to balance sales responsibilities with operational tasks.
* Ability to craft and direction and get things done.
* Previous experience using systems such as SAP and Microsoft Office is preferred.
Who should apply?
We have an excellent mix of people and many of our best Sales Account Managers developed their skills and knowledge at Hilti - if you have a strong desire to develop your career in sales that works for us. Success at Hilti is down to teamwork and ability, no matter what your industry background.
What do we offer?
At Hilti you will part of something special – a place where you can grow, surrounded by colleagues who support you, and where your results will be recognised and rewarded.
* Genuine career advancement (more than 80% of all leadership roles are filled internally)
* Extensive onboarding and training process and companywide events in Manchester.
* Incentives for best performers such as trips to New York City, Milan and Miami.
* 33 days holiday (inc. Bank Holidays) plus paid days off for great moments in life - your birthday, moving home, getting married and moments where you may need more support – fertility treatment, neonatal birth, home emergency day.
* You also have the opportunity to buy additional leave days each year.
* Private healthcare, life insurance and wellbeing support.
* 6% pension contribution.
* High quality branded workwear
* £2,000 reward for referring a successful candidate to Hilti.
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