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Client:
RAC
Location:
Newbury, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
8
Posted:
08.08.2025
Expiry Date:
22.09.2025
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Job Description:
Are you ready to take the next step in your leadership career and help shape the future of the UK's most trusted breakdown service? We're looking for a dynamic Patrol Team Manager to join our Roadside Operations team. In this high-impact role, you'll be leading from the front - coaching, motivating, and developing a team of up to 50 patrols to deliver industry-leading service to our members.
What you'll do...
* Lead, coach, and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets
* Take full ownership of service delivery and efficiency in your region, ensuring optimal utilization of your mobile workforce
* Collaborate with key departments including CSC, Technical, HR, Customer Care, and Training to align service standards and operational goals
* Ensure legal compliance, safe working practices, and effective asset management in line with company policy
* Drive team engagement through regular feedback, recognition, and coaching sessions
* Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved
What you'll need...
* Proven experience managing and developing field-based teams in a performance-driven environment
* Strong leadership and coaching skills with a track record of delivering against KPIs
* Excellent interpersonal, communication, and influencing skills across all levels
* Commercial awareness and a strong understanding of service-led operations
* Sound knowledge of compliance, health and safety standards, and the breakdown recovery sector
Desirable qualifications...
* NVQ Level 4 or equivalent in management (or willingness to work towards this)
* Frontline management experience
* FSA compliance knowledge
What you'll get with the RAC
* Work pattern of 40 hours weekly
* Holiday allowance of 23 days (rising to 25 with service) + bank holidays
* Family leave support including paid time off, flexibility, and resources to help balance work and family commitments
* Option to join RAC's Group Personal Pension scheme where we will match/contribute up to 6.5% on qualifying earnings
* 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering
* Confidential personal support service, available 24 hours per day, every day of the year for you and your family members aged 16+ in your household
* Car salary sacrifice scheme after 12 months of employment, offering significant tax savings, including electric vehicle options
* Free RAC Ultimate Complete Breakdown Service from day one
* Access to Orange Savings, our online discounts portal offering thousands of savings on high street retailers, supermarkets, holidays, tech, and more
About us
The RAC has been rescuing the nation's drivers since 1897. We're one of the country's most well-known and trusted brands. As our business continues to grow, we're looking for skilled Vehicle Technicians to join our team. We are committed to fostering a diverse and inclusive culture that reflects the communities we serve. We welcome applicants of all backgrounds and experiences.
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