To provide comprehensive sales and administrative support for the TPS Centre by achieving sales targets, developing strong customer relationships, and ensuring accurate management of financial and operational processes. This role combines outbound telephone sales activity with back-office administration to deliver excellent service and operational efficiency in line with company policies.
Key Responsibilities
Sales & Customer Service
* Achieve personal and Centre KPI targets and revenue objectives.
* Accurately identify and supply parts to meet customer requirements.
* Promote product features, benefits, and unique selling points to customers, upselling where appropriate.
* Maintain expert product knowledge through training, bulletins, and updates.
* Build strong and lasting customer relationships through regular contact via phone calls.
* Provide a high level of customer service, ensuring all concerns and disputes are handled promptly and professionally.
* Ensure compliance with TPS brand standards and maintain a professional appearance.
Administration & Cash Management
* Process, record, and reconcile all incoming payments (cash, card) in line with company policy.
* Maintain accurate and timely cash journals, submit invoices, and process petty cash.
* Maintain systematic filing systems and accurate customer records, ensuring compliance with GDPR.
* Manage office supplies, post handling, and support warehouse admin tasks
* Monitor and control access to TPS systems, supporting system/data accuracy and compliance.
Communication & Team Support
* Liaise effectively with customers, TPS Head Office, Accounts, and other stakeholders.
* Work closely with the Centre Manager, Sales Manager and Centre team across 2 (Glasgow) locations, to achieve business goals.
* Support promotional activities, including preparation of marketing materials and follow-up calls.
* Provide timely updates to customers regarding orders, credits, and account status.
* Feedback customer insights and lost sales opportunities to management.
Systems & Compliance
* Ensure proper and accurate use of systems (e.g. SAP, EKTA, LEAP)
* (Full training will be given)
* Complete all required documentation accurately and within agreed timescales.
* Ensure compliance with business standards, financial controls, and legal/ethical guidelines
* Maintain a clean, tidy, and efficient working environment.
Key Competencies
* Customer Experience
* Managing Self
* Operational Effectiveness
Experience & Knowledge
* Previous experience in sales, administration, or distribution - preferably with cash handling and/or parts sales would be beneficial to this role.
* Strong customer service and relationship-building skills.
* Excellent communication skills and professional telephone manner.
* Good planning, prioritisation, and organisational abilities in a fast-paced environment.
* Strong IT skills (Excel, Outlook, SAP desirable).
* Honest and reliable disposition due to handling of cash and sensitive data.
* GCSE Maths/English or equivalent.