About Bristow and Sutor Group
Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years' supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing just over 500 people all over the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.
About the Team and Role
You will be an experienced Team Manager, who will take responsibility for the performance and management of a team of Client Service colleagues.
The role requires excellent leadership skills to motivate and manage a team of colleagues and processes to deliver a high-performance Client service function.
The Team Manager is accountable for their teams' part in the end-to-end Client and customer journey, covering case management and all operational delivery, from case ingestion through to withdrawal or return.
Job Details
Pay: Salary dependant on experience
Full time 37.5hours, Monday to Friday
Permanent
Location: hybrid/Office based in Redditch
What you'll do: Key responsibilities
* Assist the Client Services Manager with the daily running of the department, meeting all operational requirements, ensuring the team and department are efficient, effective, and productive.
* Drive individual colleague performance within the department, ensuring targets are met or exceeded and resolving issues which may get in the way of achieving this objective.
* Support new departmental initiatives to drive performance across the board.
* Coach, develop and motivate colleagues within the team to improve departmental performance.
* Ensure accurate reporting on all aspects of team performance.
* Maintain professional and effective relationships with other functions of the business, working collectively and collaboratively to achieve targets and ensure compliance with ethical standards, company policy and procedure.
* Report safeguarding concerns with the safeguarding team and escalating to the principal safeguarding officers if immediate response is required.
* Ensure that all colleagues are managed effectively within the Group HR policy and procedures framework
* Oversee the administrative duties relating to enforcement paperwork, reporting lines and audit requirements for the department: GDPR, ISO standards, FORS, CIVEA requirements and other requirements which must always remain compliant.
* Maintain an up-to-date knowledge of Enforcement legislation, company policy and procedure, escalating if further guidance is required.
* Assist other areas of the department as required.
Assist the Client Services Manager with any other duties within the remit of the Client Services Department as required.
Skills and competencies we are looking for
* Able to identify colleague behaviours, from daily interaction and close connection with team members as well as different data sources, always maintaining a proactive approach.
* Change agent who readily adapts to change, proactively suggests ideas for improvement with experience of leading successful change initiatives.
* Excellent management and communications skills to influence colleagues and motivate them to achieve their team and personal best.
* proven track record of coaching and mentoring others.
* Willing to “roll their sleeves up” to get things done, even in challenging circumstances with competing pressures and demands.
* Strives to improve performance and does not accept mediocrity or second best.
* Client focussed with a strong moral compass, values, ethics, and integrity: open, honest, trustworthy, and dependable.
* Strong and effective team player with an inclusive and collaborative approach.
* Results driven, self-starter, highly motivated, flexible and adaptable.
* Strong analytical reading skills to identify key information
Benefits
* Welcoming working environment
* Casual dress
* Hastee pay, (access to salary before payday)
* Free fruit and drink at all sites
* Employee assistance programme
* Company pension
* Colleague perks scheme
* Christmas Savings Scheme
* Free on-site parking
* Death in service benefit
Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.
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