Senior Risk & Compliance Manager
Currys Customer Management Centres
Hybrid Working (offices located in Sheffield, Warrington, and Loughborough)
Fixed Term Contract / Secondment for 6 months
Full Time
Grade 5
Salary - circa £70,000 per annum depending on experience
Role overview:
At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive – and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
We're seeking a Senior Risk & Compliance Manager to join our team on a 6‑month Fixed Term Contract or Secondment. In this pivotal leadership role within the Customer Management Centre (CMC) Risk & Compliance team, you will be responsible for shaping, embedding, and driving the risk management and compliance framework across the CMCs. Your expertise will ensure we meet and exceed regulatory, client, internal and third‑party requirements – acting as a key enabler for robust compliance and effective risk management.
Responsibilities
* Lead, develop and embed a robust risk management framework across the CMCs and outsourced partner.
* Provide oversight of risks and issues, ensuring robust assurance and timely reporting to key stakeholders on the effectiveness of the control environment and compliance with regulatory requirements.
* Lead the identification, analysis and evaluation of operational risks and controls across all areas of the Customer Management Centre, including our outsourced partner.
* Develop and monitor key risk indicators to measure business performance against Currys' risk appetite and regulatory obligations.
* Maintain and review Risk & Compliance policies, ensuring they remain relevant and effective.
* Collaborate with the CMC Leadership Team to design and implement operational best practices, process improvements and enhanced controls.
Requirements
* Proven experience in risk assessment and/or compliance within a retail and financial services environment; knowledge of Financial Services Regulations is highly desirable.
* Background in working with BPO/Outsource providers, ideally across multiple geographies.
* Strong track record in complex, fast‑paced, customer‑focused business environments.
* Exceptional collaboration, relationship‑building and influencing skills to engage stakeholders at all levels.
* Excellent written and verbal communication skills, with the ability to present recommendations confidently to senior leadership.
* Experience in managing remote teams effectively.
* Advanced analytical and problem‑solving skills, able to simplify complex issues and deliver creative solutions for maximum impact.
* Results‑driven with a clear focus on initiating and delivering objectives through to completion.
Nice to have
* Familiarity with risk and control frameworks (training will be provided on all relevant frameworks and policies).
Benefits
* Performance related bonus
* Competitive pension scheme
* Product discounts on the latest tech
* A range of wellbeing initiatives
Why join us
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on‑going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet. Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.
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