Clinic Receptionist
Westbury on Trym Clinic - Part Time
Permanent Position
Hours: 17.5 hrs a week (plus Holiday and Sickness cover)
Rate of Pay - Salary £12.40 per hour
The Medical is a fast-growing, award-winning business offering convenient, high-quality healthcare to its customers. We are currently looking for a friendly, professional, and organised Part time Receptionis to join our team to work at our Westbury on Trym Clinic in Bristol.
This is an excellent opportunity for somebody with a passion for customer/ patient care, who thrives in a vibrant environment.
SKILLS & ATTRIBUTES:
Your role is to ensure that each interaction with The Medical is excellent: warm, friendly, and informative. We will be looking for:
* Excellent customer service skills and telephone manner
* Strong organisational & communication skills and effective multi-tasker
* Confident IT skills - Office 365 - Excel/Word & Outlook
* A genuine passion for people's welfare with a kind and friendly disposition
* A proactive and quick learner
MAIN RESPONSIBILITIES
Patient Experience:
* Clinic Welcome – greeting our patients when they arrive.
* Reception experience – engage with our patients to ensure that their experience is excellent.
* Enquiries - answer face-to-face, email and telephone enquiries.
* Booking Appointments – book patient appointments into the diary.
* Managing Practitioner diaries
* Registration and Consent – ensure that new clients register fully and consent to the terms of business and to clinical assessments.
* Cancellations and DNAs (Did Not Attend) – manage the cancellation and DNA processes from end-to-end.
* Payment & invoicing – take payments & processing company invoices for payment.
Basic hours: 17.5 hours per week
Shift pattern to be agreed and may be subject to change:
Westbury on Trym Clinic hrs/week
* Tuesday - 08:00am to 14:000
* Thursday - 14:00pm to 20:15pm = 6.0 hrs
* Friday - 13:00pm to 18:15pm = 5.50 hrs
Plus, support with holiday and sickness cover
OTHER DETAILS
The successful candidate will need to have a flexible approach to work.
Candidates applying need to have experience of and be confident handling busy customer-facing position, be self-motivated and happy to work independently.
Training will be provided prior to and beyond the start date.
Holidays - 28 days Pro Rata - this includes UK Bank Holidays
If this sounds like you and you are interested in joining a warm and friendly team, then please apply with your CV, a covering letter & confirm you are able to work these hours.
Job Type: Part-time
Pay: From £12.40 per hour
Experience:
* Reception: 1 year (required)
* Customer service: 3 years (required)
* Microsoft Excel: 3 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person