Overview
Position
Description
As a Customer Care
Assistant, think of yourself as the face of your restaurant. In a nutshell, you
will deal with customers and make sure everything runs as it should in the
customer areas. Activities include making children feel welcome, handing out
balloons, looking after customers' specific needs, keeping high standards of
cleanliness in the dining area and toilets and helping to create a warm and
welcoming atmosphere. It is your responsibility to establish and maintain
positive communication with customers at all times and to keep the manager
informed about customer satisfaction.
You may also take
part in the planning and implementation of children's competitions and other
special events organised by your restaurant.
PREMIUM
RATE OF £13.12 PER HOUR BETWEEN MIDNIGHT AND 6AM
Benefits you will
receive by joining out team are:
· Free meal on shift
· Employee discounts on food
· Employee discounts in many retail stores, theme parks and attractions, cinema tickets,
mobile phone contracts etc
· Holiday Pay
· Life assurance
· Pension Scheme
· Private medical care
· Service awards
· Recognition programme
· Opportunities and development
· Crew Events
Position Requirement
Quite simply, you will be working in our fast moving, high
energy environment and we are looking for a genuine smile plus an ability to
connect with customers and make them feel valued.
Position Attributes
You will need to be confident in approaching and dealing
with diverse groups of people. Friendly, courteous and helpful behaviour will
come naturally to you and you will work well as part of a team. Effective
communication skills such as attentive listening, face-to-face verbal
communication and eye contact are a must. You will also need to understand the
importance of maintaining high standards of service as well as cleanliness. The
ability to maintain high energy levels whilst working both efficiently and
productively is essential. Finally, your appearance should be smart and clean.