Overview
Join to apply for the Store Supervisor (Maternity Cover) role at OKA
We are recruiting a full-time Store Supervisor (Maternity Cover 9-12 months) to support our Retail Team, based at our store in Sunninghill, Berkshire.
OKA is a British-born retailer with 14 stores in the UK and a recent US store, offering an established Interior Design and Trade business, mail-order service, thriving website and app.
About OKA
We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and able to thrive. We are looking for an agile and proactive Supervisor with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.
Reporting directly to the Store Manager, the Supervisor assists the Management Team in running one of our OKA outlet stores. You will help organise and execute the general daily activities of the store, ensuring the team delivers an enhanced retail experience for OKA customers through outstanding customer service, product knowledge and enthusiasm for beautiful interiors.
Key Responsibilities
* Provision of exceptional customer service to OKA customers
* Providing advice and guidance on products to customers in person and via phone
* Generating and maximising revenue to meet sales targets
* Efficient and accurate execution of EPOS transactions, processing of payments and associated transactional paperwork
* Identifying sales opportunities
* Promoting the OKA In-Store Design Advisors and Interior Design Service (IDS)
* Being a proactive member of the sales floor team: greeting customers, offering assistance, managing returns, communicating care and maintenance instructions for purchases, upholding presentation standards for the Store and back office areas
About You
* Previous luxury retail experience, ideally within the furniture or homeware sectors
* Passion for providing best-in-class customer service and building lasting customer relationships
* Proven soft selling skills, including link-selling of complementary products
* Good organisational skills and the ability to prioritise
* Flexible approach to working weekends, public holidays and occasional travel to support other Stores and for meetings and training
* Target-driven
* Keen interest and enthusiasm for beautiful interiors
* A creative, problem-solving spirit
* Passion for the OKA brand
Our Benefits Package
* 33 days holiday (including bank holiday entitlement), pro rata, plus Length of Service increases
* Day off for your birthday
* Health Cash Plan
* Enhanced Maternity Pay
* Employee Assistance Programme
* Eligibility for a discretionary company Bonus Scheme
* Discounts on 60+ UK retailers via My OKA benefits platform
* Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
How to apply
If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your current salary, salary expectations, notice period and right to work information via the link provided.
Job details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Management
* Industries: Furniture and Home Furnishings Manufacturing
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