Pharmacy Support Specialist
Ballymena
Are you Pharmacist/Pharmacy Technician working long hours + weekends and craving for a better work - life balance? Then read on…
Vickerstock are proud to be partnering with an innovation-led healthcare business based in the Ballymena area to recruit a Pharmacy Support Specialist. This is a permanent position offering the opportunity to work at the forefront of pharmacy technology solutions in a company currently going through a major scale-up phase.
What's in it for you
1. Circa £25,000 (4day week)
2. 25 days holiday + 10 statutory days (pro rata for 4day week)
3. Private medical cover
4. Pension contribution
5. Learning and development support
6. Free on-site parking
7. A genuinely supportive work culture with a focus on work-life balance
The Opportunity
Reporting directly to the General Manager, this role is perfect for a Pharmacist or Pharmacy Technician who is passionate about customer training, support, and technology adoption. You will play a vital role in supporting client onboarding and delivering a first-class service experience.
Your day to day
8. Assist with providing training on innovative pharmacy automation tools (e.g. robotics, dispensing lockers, eMAR)
9. Provide excellent customer service throughout the client lifecycle
10. Support the project management of new installations and upgrades
11. Assist in system testing and provide product feedback
12. Provide technical support for existing customer, working collaboratively within the wider support team
13. Conduct market, customer and competitor research to support new solutions, business cases and product development
14. Represent the company at trade shows and client events
15. Participate in an out-of-hours on-call rota and undertake travel across Northern Ireland, Republic of Ireland and the UK as required
16. Contribute to service development through insights and improvement suggestions
About You
Essential:
17. Experience gained in a busy pharmacy environment - happy to speak to Pharmacists, Pharmacy Technicians, or someone from ACT, Robot Operator background).
18. A passion for providing excellent customer service, knowledge sharing and training + advice
19. Enjoys research
20. Organised, proactive, and able to work independently
21. Excellent communication and interpersonal skills - team orientated
22. Ability to travel to customer sites
And even better if you have this, however not a deal breaker:
23. Experience in providing services to Pharmacies/Care Homes with pouching robots
Interested in finding out more
To discuss this unique opportunity in absolute confidence, contact Paul Muir at Vickerstock on 028 9031 3720 or email
If this opportunity doesn't quite hit the mark, let's get a chat and see how I can help with your next career move.