Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors.
We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site.
As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast‑paced, encouraging environment to provide a continuous professional service to Stobart customers.
Shift: 4 on 4 off Days, 06:00-18:00
Salary: £27,248 per annum
Key Duties of Customer Controller
* To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required
* Ensure all customer orders are accurately created on ESL in‑house system for delivery as per customer’s requirements
* Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements
* Action Driverline calls
* To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable
* Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
* Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
* Requirement to learn and use Customer specific systems
* Ensure all additional costs are captured and reported correctly within the agreed timeframe
* Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager
* Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales
* Complete a daily task list as confirmation all requirements are fulfilled before end of day
* Support Customer Service team as a whole as and when required / asked
* Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system
Qualifications
* GCSE grade ‘C’ or above in Maths and English
* Equivalent of 5 GCSE grade ‘C’ or above
* Previous experience within a customer service environment
* Good geographical or transport knowledge.
* Good numeracy and literacy level in order to carry out tasks efficiently and accurately
* Good knowledge of Microsoft systems; Excel and Outlook in particular
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
* Annual Leave - 20 days inclusive of Bank holidays.
* Pension - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer contribution.
* Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
* Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
* Reward & Recognition – We recognise that employees have gone the extra mile via referral bonus, special recognition and long service awards.
* Everyday discounts – via our benefit platform you will have access to 100’s of retailer discounts for everyday savings!
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