Role: Service Readiness and Cutover Manager
Location: Bristol
Contract: Permanent
Mode of Working: Hybrid
We have a great opportunity for you – Service Readiness and Cutover Manager!
Key Responsibilities
* Own and deliver the Warrant & Hypercare strategy for network migrations (sites/buildings).
* Create and maintain a detailed warrant and Hypercare Plan, including tasks, dependencies, milestones, risks, and gating criteria.
* Entry/Exit criteria for warranty, Hypercare and BAU handover.
* Define, implement, and operate warranty & Hypercare phase governance, decision points, acceptance criteria, and reporting aligned to programme governance.
* Ensure all service, operational, and technical prerequisites are met before BAU approval.
* Define and agree handover artefacts to Service Management (Runbooks, SOPs, CMDB updates, support models).
* Ensure alignment with ITSM processes (Incident, Change, Problem, Configuration, Knowledge).
* Work closely with SIAM/Service Operations teams to ensure a smooth transition into BAU.
* Support Operational Acceptance Testing (OAT) sign-off for network services.
* Act as a central coordination point between network engineering teams, Service Management / SIAM, Test & Assurance teams, and multiple third-party suppliers and client stakeholders.
* Lead operational readiness checkpoints and go/no-go governance.
* Provide structured status reporting, RAID management, and executive updates.
* Own and manage Service Readiness & Cutover risks within the programme RAID.
* Ensure traceability between requirements, testing, cutover, and service acceptance.
* Drive continuous improvement of readiness and cutover processes across waves/buildings.
* Ensure compliance with security, operational, and regulatory requirements.
Required Skills & Experience
* Experience in IT Infrastructure or Network programmes.
* Strong background as a Network Engineer before moving into programme / transition roles.
* Proven experience managing Service Readiness, Cutover, and Transition for network migrations, campus/building migrations, and large enterprise or public‑sector environments.
* Strong understanding of ITSM / Service Transition principles.
* Hands‑on experience with enterprise LAN/WAN & Wi‑Fi networks, routing and switching, firewalls & network security, SD‑WAN and WAN transition.
* Experience running cutover bridges, hyper care, and early life support.
* Strong stakeholder management and supplier coordination skills.
* Experience working within SIAM environments.
* Experience across public sector or higher education networks.
* Familiarity with ITSM tools (e.g., ServiceNow, BMC Helix).
* Exposure to structured testing approaches (SVT, OAT, UAT).
* PRINCE2 / PMP / Agile PM certification.
* ITIL v4 certification.
* Network certifications (e.g., CCNP, CCIE, equivalent).
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. If you would like to opt in, please email UKI.recruitment@tcs.com.
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