Fares & Ticketing Manager
This award winning tour operator offer a range of worldwide touring holidays and are now looking for a Fares & Ticketing Manager to join them at an exciting time of company growth. The Fares & Ticketing Manager will lead a team in the next chapter of airline provision and group flights and have responsibility for streamlining existing processes. This is a pivotal role in the business and requires candidates to have experience in a leadership role within an airline or tour operator and with GDS expertise. The role offers hybrid working in Norfolk, Monday to Friday with a salary of circa £40,000.
Fares & Ticketing Manager – Role & Responsibilities:
Lead and manage a team with responsibility for ensuring efficient flight provision for all trips, obtaining prices for group allocations via consolidators and direct with airlines.
Review and adapt current processes to ensure operational efficiency and fit for purpose with the introduction of the GDS.
Build and maintain effective commercial relationships with airline suppliers.
Support team in all aspects of the role to include flight changes cancellations and customer service issues.
In collaboration with product team, research appropriate routes and air pricing solutions with airlines.
Oversee flight loading and daily flight monitoring.
Keep up to date with destination entry regulations and ensure all vias are processed efficiently and accurately.
Ensure service delivery standards are met and customer service delivery is always of an exceptional standard.
Review of current team structure and manage and develop a fights team to meet the growing needs of the business, creating a positive team environment. Providing ongoing training and coaching.
Fares & Ticketing Manager Skills & Experience Required:
Minimum 3 years’ experience in a flights or aviation department in the travel industry.
Experience in a leadership role, with exceptional people skills and an ability to motivate and inspire.
Passion for delivering excellence, with fresh new ideas and a will to make things happen
Proficiency with GDS platforms, ideally Amadeus.
Strong organisational skills and attention to detail.
Excellent communication and customer service skills.
Ability to work under pressure and meet deadlines.
Knowledge and understanding of scheduled airline contracts group flights.
Fares & Ticketing Manager - Additional information:
Salary circa £40,000
Monday to Friday 08.45 to 17.30
Hybrid working after initial induction, 3 days in the office, 2 from home.
Perkbox
Discounted holidays & fam trips
Wide variety of staff social activities!
Please apply for the role of Fares & Ticketing Manager online or email your cv to (url removed)