Customer Experience Advisor | S1 | Everyday Banking | Newton Abbot
Pay: Competitive
Location: Newton Abbot, England
Employment type: Full-Time
Job Description
* Req#: Req1162245 Customer Experience Advisor | S1 | Everyday Banking | Newton Abbot
* Country: United Kingdom
WHAT YOU WILL BE DOING
Join our community
We are recruiting Customer Service colleagues with a starting package of £23,184, comprising a base salary of £21,200, an additional £500 flexible benefit, and up to a £1,484 discretionary performance-related bonus.
You’ll be the friendly face and voice of Santander, listening and solving problems—whether helping with transactions, technology, or protecting against fraud. Expect a busy, varied environment with strong team support.
You’ll be flexible and capable of handling a broad range of activities, thriving in a multi-skilled environment where you are the eyes and ears of the business.
The difference you’ll make
* Be the first point of contact for customers in branch or over the phone
* Assist with transactions, queries, and service requests
* Answer calls in our contact centre
* Build relationships and find solutions
* Develop knowledge of services and products
* Identify improvements to customer experience
What you’ll bring
* Proven ability to deliver outstanding customer service, face-to-face or via phone
* Effective communication skills to understand customer needs
* Right to work in the UK
Preferred qualities
* A desire to go above and beyond for customers
* Effective teamworking and a flexible approach
* Openness to diverse activities and adaptability
Additional information
Full-time role, 35 hours/week, Monday to Saturday, 8:00am – 6:00pm, based in Newton Abbot. Interviews will be conducted remotely via MS Teams.
Inclusion and Benefits
We value diversity and support all colleagues to succeed, living our values of Simple, Personal, and Fair.
Benefits include a starting salary of £21,200 plus a £500 annual allowance, holiday entitlement, performance bonuses, healthcare options, wellbeing programs, pension contributions, charitable giving, share plans, and employee discounts.
Right to work in the UK
Applicants must have the right to work in the UK. Visa or work permit status will be considered in the application process.
Next steps
If interested, please apply. For assistance, contact resourcing@santander.co.uk or call 0870 414 9080.
About the company
Santander impacts 140 million lives daily through innovation, sharing experiences, and adapting to challenges—embodying the Santander Effect.
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