Overview
You'll join Unity Business Services, working at the heart of a major transformation programme delivering new shared services across multiple government departments. Leading on user research, you'll ensure services and guidance are shaped by real user needs, improving experiences for both colleagues and the public.
Responsibilities
* Leading and delivering user research across complex digital services
* Shaping research strategies that inform decisions and improve services
* Using a range of methods to gather and analyse actionable user insights
* Influencing teams and stakeholders to embed user‑centred design
* Identifying opportunities for continuous improvement across services
* Mentoring and supporting other user researchers
* Contributing to the wider user research community across government
Qualifications
* Strong experience in user research for digital services
* Expertise in a range of research methods (e.g. usability testing, surveys, ethnographic research)
* Ability to turn complex insights into clear, actionable outcomes
* Confidence influencing stakeholders and embedding user‑centred approaches
* Strong communication skills across technical and non‑technical audiences
* Experience mentoring or supporting others in research practices
London, England, United Kingdom
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