An exciting opportunity has arisen for a proactive and highly skilled part time, 30 hours a week Band 3 Support Secretary to join our dedicated Head & Neck Secretariat team at The Princess Royal Hospital. This is a pivotal role within a supportive team of Medical Secretaries. Providing high-level secretarial support to the Head & Neck Centre, managing complex clinical correspondence using sensitive medical terminology via audio transcription. Organising and prioritising a varied workload in a fast-paced environment. Communicating effectively with multidisciplinary teams across all levels upholding the highest standards of accuracy, confidentiality, and professionalism.
Responsibilities
* Using Microsoft Office application, produce clinical correspondences with audio transcription, including communication to General Practitioners and other health professionals, clinical letters, notes, and discharge summaries.
* Respond to telephone calls from anxious and distressed patients, resolving problems, when possible, in a professional and competent manner.
* Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
* Promote the implementation and adherence of agreed policies, procedures, and protocols.
* Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action.
* Open and deal with incoming correspondences as appropriate.
* Photocopy, general office duties and use of PAS (Patient Administration System) when necessary.
* Book in and Book out notes to other departments using the in-house Patient Document Tracking (PDT) system.
* File results, letters, and various other documentation in medical notes.
Our Vision and Values
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
Contact
For further details / informal visits contact:
Name: Maria Hazell Job title: Medical Secretary
Email address: maria.hazell2@nhs.net
Telephone number: 01743 261000 Ext 2106
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