Our client is a leading company in providing security solutions for various industry sectors throughout the UK. We have been asked to support the recruitment of a CCTV Operator for a retail site, Queensgate Shopping Centre, Peterborough. The Role: Working as part of the Operations team you will be monitoring CCTV Systems and providing CCTV support for the Centre staff and retailers as well as acting as a call handler. Responsible for: * Support & assist all the appropriate team members & management * Emergencies and evacuations are managed effectively, acting as a point of contact for tenants and emergency services * Ensure that the DFR report is kept up to date, ensure that all incidents are recorded in the incident log and accidents are recorded * Ensure all identified hazards, risks and or maintenance issues are immediately escalated to line management * Contractors arriving on site adhere fully to all requirements in line with H&S * Liaise with local police, residents, authorities and neighbouring businesses to ensure the most effective security measures are adopted * Provide an excellent level of customer service * Investigate and resolve customer complaints Skills, knowledge and experience: * Must hold valid CCTV Public Space Surveillance Licence * Must hold a valid SIA Door Supervisors Licence * Must be computer literate * Previous experience of dealing with authorities, such as reporting * Able to work in a fast paced environment * Able to work shift pattern of 4 days on, 4 days rest, 4 nights on etc Apply Now