You will assist in the smooth and efficient day to day running a busy Hire Desk function within our Glasgow depot, including the managing of orders, along with planning transport delivery and collections. The Hire Controller will provide a stand out customer service to both internal and external customers and is a key role within the team. You areas of influence are to : - Ensure that customer service standards are maintained to a high standard by providing prompt, professional and courteous support during every interaction - Manage and respond to hire enquiries promptly and efficiently, ensuring that customer needs are accurately assessed and addressed - Actively promote products and services by up selling initiatives maximising revenue opportunities - Communicate sales leads to the Area Sales or Depot Manager, and ensure that accurate quotations are issued to customers upon request - Ensure that we offer an efficient and cost-effective delivery/collection service through the day-to-day management of transport - Monitor the accuracy of all orders inputted into the systems, ensuring that details are correct and complete to minimize errors and ensure accurate processing - Ensure procedure manual compliance including audit compliance - Consistently meet or exceed depot KPIs by driving efficiency, and ensuring alignment with Company goals - To liaise and communicate effectively with all levels of staff, ensuring clear, consistent and timely information - To create, input, maintain and archive electronic files - Represent the Company by embodying and promoting the Company’s values and behaviours. This is an exciting and engaging role and a great stepping stone into developing your career with us. To be successful we need you to be: · a great, effective communicator with internal and external customers · have an eye for detail with strong organisational skills · adaptable and resilient to an ever changing events and industrial environment · self-motivated (of course!) and can show time management capability · proficient PC skills Desirable, but not essential, is as you would expect, namely a willingness to learn and: · Knowledge of Power Generation rental market. · Knowledge of Hire Desk Function · Transport Management