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UK Parts Support Specialist - Agricultural & Construction, Daventry
Client: Blue Arrow
Location: Daventry, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 45a901b57d5c
Job Views: 4
Posted: 29.04.2025
Expiry Date: 13.06.2025
Job Description:
We are looking for a Parts Support Specialist. You will provide essential support to the Dealer and Key Account Parts support teams. Your responsibilities include assisting dealers in optimizing their spare parts procurement and logistics operations. The role involves responding to customer needs, processing orders, managing deliveries, and overseeing invoicing.
Key Responsibilities:
* Managing and processing back orders
* Monitoring and following up on outstanding back orders
* Providing advice on parts availability and pricing
* Responding to dealer inquiries via ASiST
* Handling inbound and outbound calls
* Generating and completing back order reports
* Investigating and addressing claims and return requests
* Submitting pricing inquiries
* Placing orders accurately and efficiently
Qualifications & Requirements:
* Strong organizational and time management skills
* Excellent communication skills, both verbal and written
* Proficiency in Microsoft Office, particularly Excel
* Fluency in English (written and spoken); additional languages are a plus but not required
* Familiarity with the agricultural industry is advantageous, though not essential
* Ability to prioritize tasks effectively and manage deadlines
* Familiarity with relevant software applications
* Collaborative team player, committed to contributing positively to team culture and brand image
* Self-motivated, proactive, and dedicated to improving dealer satisfaction
* Ability to handle stress and work under pressure
* Strong punctuality and time management
* Willing to travel up to 20% of the year
* Comfortable with public speaking and presenting when necessary
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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