Our client, an innovative leader in the technology sector, is currently seeking a skilled Business Systems Analyst to join their team in Whiteley on a permanent basis.
Are you the right applicant for this opportunity Find out by reading through the role overview below.
This hybrid role will see you taking ownership of key business systems, ensuring they support operational, financial, and strategic needs across the organisation.
Key Responsibilities: Systems Ownership & Expertise Administer and optimise RSM (InTime & InPay) and Microsoft Dynamics 365 Business Central, including configuration, permissions, bespoke workflows, and system integrations (Bullhorn > RSM, TLK > RSM, RSM > Sixcel).
Support Payroll, Billing, Management Accounts, and wider business teams across RSM, Business Central, Continia tools, and Jet Reports.
Manage software releases, updates, and change requests; test and assess impacts; ensure compatibility with custom features.
Create and maintain custom reports, troubleshoot data issues, and work with vendors or support partners to resolve incidents and change requests within SLA.
Cross-System Support & Project Delivery Provide 2nd/3rd line support for Business Central, RSM, Bullhorn ATS, Power BI, and related applications.
Lead or contribute to system implementations, upgrades, and enhancement initiatives.
Collaborate with developers, analysts, and third-party vendors to deliver improvements and user-focused solutions.
Document system processes and support the service desk with operational handover for new or updated applications.
Stakeholder & Service Support Resolve escalated incidents efficiently and communicate proactively with stakeholders regarding updates, training needs, and new features.
Escalate complex issues when required and support training and onboarding activities for application users.
Vendor Management Monitor supplier performance against SLAs, raise and manage support tickets, and escalate when necessary.
Participate in vendor reviews to ensure strong partnerships and optimal system performance.
Job Requirements: Essential Experience as a Business Systems Analyst or in a similar applications-focused role.
Strong knowledge of Microsoft Dynamics 365 Business Central.
Understanding of Payroll, Billing, and Finance process flows.
Competent with reporting.
Awareness of integration processes across systems.
Excellent stakeholder and vendor management capabilities.
Strong documentation, testing, and troubleshooting skills.
Desirable Experience with Continia (Document Output & Capture).
Background in recruitment or staffing industry systems.
Experience with RSM (InTime & InPay) is highly desirable.
Familiarity with Power BI for reporting and analysis.
Personal Attributes: Analytical thinker with strong attention to detail.
Proactive, solution-driven mindset.
Clear and confident communicator.
Able to work independently and as part of a cross-functional team.
Strong organisational skills with the ability to prioritise in a fast-paced environment. xjlbheb
If you are an experienced Business Systems Analyst looking for a new opportunity to further develop your career, we would love to hear from you.
Apply now to join our clients dynamic and talented team in Whiteley.