11634-Professional Services Assistant - 12 month(s) Fixed-Term Contract
Employer: The Cohens Group
Location: BL6 4SA
Pay: Salary not specified
Contract Type: Temporary
Hours: Full time
Disability Confident: No
Closing Date: 04/06/2026
About this job
The Cohen’s Group offer a friendly and trusted pharmacy service through our network of branches to local communities. They pride themselves on customer service and offering a personalised service to everyone we work with.
Brief Role Description: This is a Head Office 'onsite' role offered on a 12-month fixed-term basis.
You will be required to provide a full administrative support service to the Superintendent’s team within the Operations Department for head office & pharmacies across the group. You will provide excellent customer service, and work to high standards meeting individual, team and Company objectives. You will aid in the smooth running of Head Office and the Company by following Company procedures in all areas to the prescribed requirements and being proactive in addressing the needs of the business. The working hours are Monday to Friday 9am - 5.30pm, with a 60-minute unpaid lunch.
Key Responsibilities
* Liaise with the Superintendent’s team to coordinate all current project activities, with a particular focus on pharmacy services
* Assist the Superintendent’s team with general administration support
* Liaise with staff in our network of over 200 pharmacy branches in relation to the current projects
* Break down projects into objective completable tasks
* Update workflows
* Prepare and provide documentation to internal teams
* Attend meetings, take minutes and record decisions (e.g. assigned tasks and next steps)
* Monitor project progress and highlight potential issues
* Measure and report on project performance
* Demonstrate excellent customer service skills with internal & external customers, liaising with third parties as required
* Be a key member of the Operations team, responsible for providing an excellent service for the customers of our pharmacy services
* Assist the Operations team with ad-hoc administrative tasks
Essential Requirements
* Previous experience working as an administrator in a busy office environment and juggling lots of tasks
* Excellent telephone manner
* Professional demeanour
* Good interpersonal skills; rapport building, customer service, listening skills
* Good time management and organisational skills
* Problem‑solving skills using your own initiative
* Ability to prioritise and multitask
* Proficient in Microsoft Office
* Ability to work to tight deadlines
Desirable Requirements
* Full driving licence
* Experience working in a fast‑paced environment where no day is the same
Benefits
* £25,000.00 Annual Salary
* Discretionary bonus scheme
* 4 weeks’ paid holiday, plus statutory holidays, which increases each year after 6 years’ service to a max of 5 weeks paid holiday, plus statutory holidays
* Pension contributions 20%
* Staff discount
* EAP provided by Bupa
* Onsite Free Head Office Carpark (first come, first served)
We are passionate about equal opportunities and welcome a broad diversity of talent to apply.
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