Overview
Job Title: Disrepair Manager
Location: Local authority in Croydon
Pay rate £500 per day (Umbrella)
Contract Length: 5-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours- Hybrid working available
ASAP Start
Role Purpose
This role you will be responsible for investigating and managing disrepair claims and claims against the Environmental Act. You will be responsible for collating and analysing the information required in line with disrepair protocol and Environmental Act.
Responsibilities
* Investigating and managing disrepair claims
* Collating information required in line with the Disrepair Protocol.
* Assisting in identifying issues requiring a management input to ensure that effective solutions are developed and implemented.
* Being responsible for the quality and effectiveness of services to Croydon\'s customers, ensuring compliance to policies and procedures and to assist the Managing Disrepair Manager in managing contract delivery and/or direct delivery teams.
* To work with the business partners to drive delivery of key performance indicators.
* Ensure that contracts/works are delivered in a safe manner in line with current Health and Safety legislation.
* Regularly review performance in line with KPI requirements and SLA with service departments where appropriate.
* Act on customer complaints and resolve at appropriate level in line with Croydon complaints policy.
* Work closely with the delivery teams to ensure the works identified are completed in a timely manner
Person Specification / Qualifications
* The ideal candidate must have:
o An understanding of the Disrepair Protocol.
o A sound knowledge and understanding of building and health and safety at work legislation.
o Significant experience of property maintenance work, preferably gained within housing, that has included undertaking, managing contracts and performance, property inspection, diagnosing common property defects and supervising the work of construction contractors and consultants.
o A track record in delivering legal disrepair claims.
o Experience and knowledge of managing disrepair cases.
o Minimum HNC in construction or building or equivalent.
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