Barchester Healthcare is seeking an experienced and dedicated Administrator to join their team and play a pivotal role within the home's management. The successful candidate will support the General Manager to ensure the efficient running of a high-quality care home, managing aspects such as customer experience, HR, recruitment, payroll, and finance.
Main duties of the job The Care Home Administrator will promote a warm and welcoming environment, manage enquiries and show rounds, support resident and family feedback, assist with staff recruitment and onboarding, prepare payroll, provide HR guidance, ensure secure storage of personal files, attend meetings, manage rotas, and oversee petty cash and resident fund accounts. The role also involves guiding staff development opportunities.
About us Barchester Healthcare is a leading provider of high-quality care homes across the UK. Committed to delivering excellent care and supporting residents, the organisation values its team members and offers progression opportunities. Barchester is accredited as one of the best companies to work for in the UK.
Job responsibilities The Administrator will support the General Manager in managing Customer Experience, HR, Recruitment, Payroll, Finance, and supervising junior administrative staff. Key responsibilities include promoting a positive environment, managing enquiries and show rounds, driving occupancy, supporting feedback, assisting with recruitment, payroll, HR guidance, maintaining staff records, attending meetings, managing rotas, and overseeing petty cash and resident funds. The role requires a professional, enthusiastic individual with strong IT skills and leadership qualities.
Responsibilities include:
Promoting a welcoming environment for residents, staff, and visitors
Managing enquiries and show rounds, supporting commercial performance
Driving occupancy and community engagement
Supporting feedback with a focus on customer care
Assisting with staff recruitment, checks, and inductions
Preparing payroll for staff
Providing HR advice and guidance
Securely storing personal files
Attending meetings and recording notes
Managing rotas, petty cash, and resident accounts
Updating staff training, supervisions, and appraisals
Guiding staff development, including apprenticeships and qualifications
Need to have Experience in a customer-facing role
Experience in HR administration and recruitment
High attention to detail and prioritisation skills
Proficiency in Microsoft Word, Excel, and Outlook
CIPD qualification is beneficial
Rewards and benefits Includes bonuses, refer-a-friend schemes, retail discounts, access to medical specialists, counselling and legal services, tax review services, and staff lotteries. Barchester is committed to respecting and valuing its team, offering development and progression opportunities.
Person Specification Qualifications Experience in customer service, HR, recruitment, attention to detail, proficiency in MS Office, CIPD beneficial
Disclosure and Barring Service Check This role requires a DBS check under the Rehabilitation of Offenders Act 1975, with disclosures made to the DBS for criminal record checks.
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