Ilford Medical Centre is seeking a highly motivated and capable Operations Manager to support the ongoing delivery of high-quality, efficient, and patient-centred care. This is a key leadership role, working closely with the Practice Manager and wider management team to ensure the smooth running of all operational and administrative functions within the practice.
With a patient list of circa 16,000 and a longstanding reputation for innovation, clinical excellence, and staff development, Ilford Medical Centre plays a central role in the local healthcare system. We are proud to lead our Primary Care Network (PCN), contribute actively to the Local Medical Committee (LMC), and engage in community outreach initiatives that extend our impact beyond the consulting room.
We are also a well-regarded teaching and training practice, committed to investing in the development and wellbeing of our staff at every level.
Main duties of the job
* Oversee the day-to-day operations of the practice, ensuring efficient systems and processes.
* Line manage and support administrative and reception teams, promoting a positive, high-performing culture.
* Coordinate staff rotas, manage recruitment and induction, and ensure training and development are in line with practice needs.
* Maintain compliance with CQC standards, health and safety regulations, GDPR, and other relevant legislation.
* Support financial and budgetary planning in collaboration with the Practice Manager.
* Manage supplier relationships and procurement of medical and office supplies.
* Ensure all operational policies and procedures are up to date and adhered to.
* Lead on IT systems maintenance and data protection in collaboration with the QITC lead.
* Ensure effective delivery of patient services, including complaints management and feedback systems.
* Support the development and implementation of practice strategy, risk analysis, and business continuity planning.
About us
What We Offer
* A supportive, forward-thinking team environment
* Opportunities for professional development and career progression
* A strong ethos of teaching, mentoring, and staff investment
* Engagement in wider system leadership and innovation
* NHS Pension Scheme and a competitive salary
Job responsibilities
Operations Manager
Salary: £35,000 - £40,000 per annum (depending on experience)
Contract: Permanent
Hours: Full time, 37.5 hours per week
Job Summary
Ilford Medical Centre is seeking a highly motivated and capable Operations Manager to support the ongoing delivery of high-quality, efficient, and patient-centred care. This is a key leadership role, working closely with the Practice Manager and wider management team to ensure the smooth running of all operational and administrative functions within the practice.
With a patient list of circa 16,000 and a longstanding reputation for innovation, clinical excellence, and staff development, Ilford Medical Centre plays a central role in the local healthcare system. We are proud to lead our Primary Care Network (PCN), contribute actively to the Local Medical Committee (LMC), and engage in community outreach initiatives that extend our impact beyond the consulting room.
We are also a well-regarded teaching and training practice, committed to investing in the development and wellbeing of our staff at every level.
Main Duties and Responsibilities
* Oversee the day-to-day operations of the practice, ensuring efficient systems and processes.
* Line manage and support administrative and reception teams, promoting a positive, high-performing culture.
* Coordinate staff rotas, manage recruitment and induction, and ensure training and development are in line with practice needs.
* Maintain compliance with CQC standards, health and safety regulations, GDPR, and other relevant legislation.
* Support financial and budgetary planning in collaboration with the Practice Manager.
* Manage supplier relationships and procurement of medical and office supplies.
* Ensure all operational policies and procedures are up to date and adhered to.
* Lead on IT systems maintenance and data protection in collaboration with the QITC lead.
* Ensure effective delivery of patient services, including complaints management and feedback systems.
* Support the development and implementation of practice strategy, risk analysis, and business continuity planning.
About You
We are looking for a confident, well-organised individual with a strong background in operations, HR, or practice management, ideally within a healthcare or primary care environment.
Person Specification
Skills & Knowledge
* Excellent leadership and team-building skills.
* Strong understanding of employment law, health and safety, and GDPR.
* Good working knowledge of clinical systems, IT, and data governance.
* Ability to interpret and apply NHS and CQC standards.
* Ability to manage multiple tasks and deadlines effectively.
* Personal qualities include being highly organised, proactive, solution-oriented, with excellent interpersonal and communication skills.
* Professional, confidential, and empathetic approach.
* Able to remain calm under pressure and lead by example.
* Commitment to continuous improvement and high standards of patient care.
Experience
* Proven operational or administrative management experience.
* Experience in a healthcare or primary care setting.
* Line management of multidisciplinary teams.
* Experience with HR processes, including recruitment and staff development.
* Experience with financial processes and budget monitoring.
* Experience with NHS systems and standards.
* Experience working in primary care, especially in a GP practice.
Qualifications
* Degree-level education or equivalent management experience.
* Evidence of continuing professional development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a disclosure check will be required through the Disclosure and Barring Service to ensure suitability for the role.
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