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As the Technical Support Manager, you will be the first point of contact for technical queries from customers and suppliers. You will play a key role in managing product complaints and non-conformances while ensuring compliance with legal and food safety requirements. Reporting to the Technical Director, you will work as part of a wider technical team, providing essential support across the business.
Key Accountabilities
* Act as the first technical point of contact for customers and suppliers.
* Manage and maintain the company complaints system, ensuring efficient resolution.
* Investigate and respond to technical inquiries within set deadlines.
* Ensure compliance with food safety regulations and customer requirements.
* Work closely with internal teams and external partners to uphold product quality and safety standards.
* Monitor and report against key performance indicators (KPIs).
* Support the technical team in periods of high demand.
People Profile
* Degree in Food Science or a related field OR at least 3 years of experience in a technical role within the food industry.
* Strong communication and problem-solving skills.
* Ability to manage multiple tasks and prioritize effectively.
* Knowledge of food safety and regulatory compliance.
* Experience in complaints management and technical customer support is advantageous.
What’s on Offer:
* A hybrid working arrangement (a couple of days from home).
* Competitive salary and benefits.
* The opportunity to work for a leading business in the food industry.
If you have a passion for food quality and technical excellence, we’d love to hear from you. Apply today to be part of a dynamic and respected industry leader!
We regret we cannot offer visa sponsorship and can only consider candidates who hold right to work in the UK.
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