Join our dynamic team and leverage your strong customer-facing and relationship management skills to drive impactful change in the banking digital technology transformation agenda. We are seeking a proactive individual with excellent communication abilities and a passion for Diversity, Equity, and Inclusion, who can effectively manage priorities and utilize AI, LLM, and Alteryx to enhance our operations.
As a Client Service Account Manager - Associate in the Client Service Team, you will be responsible for delivering best-in-class service and striving to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. You will develop an excellent understanding of the client’s primary business, the products and services they receive from Morgan, and collaborate with other Morgan key stakeholders to ensure we provide a seamless client experience.
Job responsibilities
* Be responsible for the client experience across all aspects of their day-to-day relationship with JPMorgan Payments.
* Maintain an accurate and active service temperature check for all clients within the portfolio.
* Identify and remediate service issues that impact the client, and escalate potential risks associated with client activities.
* Understand the organizational structure to communicate and remediate client-impacting issues promptly and effectively.
* Understand the client's business to anticipate their servicing needs and provide appropriate support and solutions (become the client's champion).
* Assist in developing and executing jointly agreed service plans that focus on process improvements for clients.
* Promote the use of our electronic service tools to allow clients to easily find the payment-related information they require, and participate in and support Payments business initiatives that will positively impact the client experience.
Required qualifications, capabilities, and skills
* Strong customer-facing/relationship management experience in a similar area.
* Excellent verbal and written communication skills, including executive communication skills.
* Ability to develop and mobilize internal networks, key stakeholders, and associated resources.
* Keen interest in the banking digital technology transformation agenda.
* In-depth understanding of the importance of our Diversity, Equity, and Inclusion philosophy.
* Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines.
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