Overview
Customer Support Agent · 12-Month FTC (Potential to Go Permanent) at TipTopJob, West Midlands, United Kingdom. Salary: Up to GBP 35,000 + Benefits. Location: Office-based with hybrid working (1 day WFH after induction). Hours: 37.5 per week, 08:30–16:30. This is a role within a newly restructured UK Customer Relations function of a well-established global organisation.
Join a team focused on enhancing processes and delivering excellent service to customers.
Responsibilities
* Be the first point of contact for existing customer inquiries, providing timely and accurate support across multiple channels.
* Prepare quotations, proposals, and reports using Salesforce, SAP, and Microsoft Office tools.
* Support technical sales activities, offering tailored aftercare solutions such as spare parts, warranties, and training.
* Work closely with consultants and account managers to manage the opportunity pipeline.
* Collaborate with internal teams and maintain accurate records of customer interactions.
The Ideal Candidate
* Background in administration, customer support, or order processing, ideally within a manufacturing environment.
* Experience in a similar customer facing or order processing role.
* Confident communicator via phone and email with strong stakeholder management skills.
* Proficient in SAP or similar ERP systems and Microsoft Office.
* Highly organised, detail-focused, and able to manage multiple priorities.
Employment Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Manufacturing
Applications: If this role fits your experience and you’re interested, please submit your CV / application.
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