Role: Customer Service Administrator
Salary: £23,797.80
Hours: 37.5 hours per week – 7 Week Rota
Location: Stonehouse, GL10 3EX – Minimum 2-3 days in the office
At Gardiner Bros, we believe how we treat people matters. Starting as a small family run business in 1860, we’ve grown into a multi-million pound partner to over 80 global brands, including Skechers, Crocs, Hush Puppies, Muck Boots, Base London, Dune, Superga, Helly Hansen along with our own brands Amblers Safety and Cotswold. We are also proud to distribute to some of the UK's Largest Online, Highstreet, and Outdoor retailers – Next, John Lewis, Screwfix, Mole Valley, Cotswold Outdoors, Freemans, JD Williams, Very, and Littlewoods to name a few.
We have a new exciting opportunity for someone to join our Customer Services Team as a Customer Service Administrator. This role would suit someone who is looking for their first steps into an office environment or someone with a passion for offering the best customer service.
What the Customer Service Administrator role entails:
* Taking inbound calls from customers
* Creating a rapport with our customers
* Liaising with customers over email & telephone correspondence
* Placing customer orders
* Dealing with delivery enquiries
* Creating invoices and actioning credits and refunds
* Dealing with customer websites (e.g., Hush Puppies, Muck Boot, Brantano)
What are we looking for in our Customer Service Administrators?
We are looking for individuals who ideally have office-based customer service experience, are confident working with the Microsoft Office package, learning new systems, and speaking to customers via email, portals, and telephone calls.
It is important to us that you enjoy not only speaking with customers but also getting the best possible result for them. You will need strong attention to detail and the ability to work under pressure as we can’t always predict the weather and a lot of our orders come from the back of snow and rainfall or the sun being out!
The Direct Fulfilment Customer Service team is part of a wider team of 20 and there is the opportunity to grow and develop and learn other aspects of what our team does, so if you're looking for career progression, we offer that too.
Why you should consider Gardiner Bros as your employer of choice:
* Generous discounts on all the products we supply
* Life assurance
* Company pension
* Discounted Gym Membership
* Free Mortgage advice & £0 Broker fee
* Eyecare Vouchers
* Exposure to some of the biggest brands i.e., Skechers, Crocs, The Original Muck Boot, Dickies, Hush Puppies, etc.
* Positive and inclusive business to work for; don’t just take our word for it – check out our reviews.
What hours do we work?
* 5 weeks of Monday – Friday 8:30 – 17:00
* 1 week of Monday – Friday 7:00 – 15:30 - WFH
* 1 week of Monday – Friday 10:30 – 19:00 - WFH
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