Are you a champion for customer needs with a passion for delivering exceptional experiences? My Client is seeking a Customer Experience Manager for a 6-month fixed term contract. In this pivotal role, you'll work across multiple departments to ensure the entire organisation is aligned with the expectations and ambitions. This is an opportunity to shape how a growing business listens to, supports, and delivers for its community.
Your Role
You will play a central role in operationalising customer experience strategy within the Customer Operations team. You'll collaborate with stakeholders across marketing, technology, operations, support, and more to embed a customer-first approach into every corner of the business. From analysing feedback and data to shaping onboarding journeys and monitoring satisfaction metrics, you'll act as the voice of the customer, ensuring their perspectives drive action, innovation, and continuous improvement.
About You
You bring both strategic thinking and hands on execution to the table. With a background in customer experience or a related discipline, you understand how to turn insights into impactful improvements. You're naturally collaborative, data driven, and unafraid to challenge the status quo when it comes to customer needs. Your communication skills, problem solving mindset, and ability to work across functions make you a powerful advocate for delivering value and delight at every touchpoint.
Some Things About You
* Experience in customer experience or a similar customer facing function
* Strong analytical skills and a data informed approach to decision making
* Familiarity with tools such as Power BI and customer platforms
* Excellent communication, stakeholder management, and relationship building abilities
* Experience developing customer segments, journeys, or onboarding strategies
* Calm under pressure, with a solutions focused attitude and strong attention to detail