Department: Cyber Services and Capabilities
Location: GBR Manchester Hardman Boulevard
As a Senior MXDR Engineer, you are a true multitasker with both technical depth and strong communication skills. Deploying and maintaining MXDR solutions is your core responsibility - your "bread and butter." You assess customer needs, collaborate with stakeholders across organizational levels, and ensure their environments become safer and more resilient against threats.
Your expertise is also a trusted resource within the team. Whether it's helping the SOC interpret the logging associated with a Splunk alert, troubleshooting CPU spikes of CrowdStrike agents during a DFIR engagement, or assisting SDM in interpreting technical questions - you’re the go-to person.
This role requires a broad skill set. A major focus is on technical consultancy, meaning a strong technical foundation, professional communication skills, and a passion for continuous learning are essential. We’re looking for someone with experience with SIEM & EDR tools. We see MXDR as Microsoft Sentinel, Splunk, CrowdStrike or Sentinel One. Familiarity with these platforms is a strong plus.
Because this is a customer-facing role, you should feel confident engaging with clients in both in-person and digital environments. As part of a global organization, proficiency in written and spoken English is a must.
Key Responsibilities
* Implement and support MXDR solutions for customers, ensuring effective deployment and configuration.
* Independently operate in multidisciplinary teams for projects, proactively contributing to client deliverables and addressing internal and external technical and organizational challenges.
* Serve as a Subject Matter Expert on specific MXDR tools, supporting and advising customers and colleagues across teams.
* Continuously improve the MXDR services through automation, process enhancements and knowledge sharing.
Skills, Knowledge & Expertise
* Expert knowledge of cybersecurity and proficiency in one or multiple MXDR technologies.
* Demonstrated ability to analyze and interpret complex data.
* Strong leadership and communication skills.
* Exceptional client engagement and problem-solving skills.
Job Benefits
We have a high-performance culture which is balanced evenly with world‑class well‑being initiatives and benefits:
* Flexible Working: Balance your work and personal life with our flexible working options.
* Generous Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave.
* Medicash & Critical Illness Scheme
* Financial & Investment Benefits: Enjoy peace of mind with our Pension, Life Assurance, and Share Save Scheme.
* Community & Volunteering Programmes: Make a difference in your community with our volunteering opportunities.
* Green Car Scheme: Drive green and save money with our eco-friendly car scheme.
* Cycle Scheme: Stay fit and healthy with our cycle-to-work scheme.
* Special Time Off: Take time off for those big moments in life, like getting married/entering into a civil partnership, becoming a grandparent, and welcoming home a new pet.
* Family Planning: Benefit from our generous maternity and paternity leave, as well as time off and support for those undergoing fertility treatments.
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