Overview
Join to apply for the Retail Optical Assistant role at Vision Express.
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. You may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll help customers maximise their visual potential and enhance their lifestyle by providing tailored and effective service.
We’re open to discussing flexible options for working hours to fit around your ideal week.
Responsibilities
* Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns
* Great communication and rapport building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
* Ability to work as part of a team, with colleagues across the whole store
* Work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge and understanding of optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote products to help meet store targets
* Arrange and maintain the store’s look and feel, keeping it organised and stocked, to provide a visually appealing environment in line with store marketing guidance
Qualifications / What we’re looking for
* Provide excellent customer service with personalised assistance
* Strong communication and ability to translate terms for customers
* Attention to detail with customer records, prescriptions and requirements
* Team player with the ability to work across the store
* Ability to work under pressure in a retail environment
* Driven and enthusiastic attitude
* Knowledge of optical products and services and ability to promote them to support store targets
* Maintain an organised and appealing store environment
Benefits
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2 x your basic annual salary
* Free eyewear annually with eligibility from day one of joining
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation
* Discounts throughout the year for friends and family
* Employee Assistance Program for confidential support
* 33 days annual leave, increasing with length of service, with holiday buy/sell options
* Flexible health-related benefits (Health Cash Plan, Additional Life cover, Critical Illness, Dental Plan)
* Company-wide community with peer-to-peer knowledge sharing
* Flexible lifestyle benefits (Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, Cycle to Work)
* And more
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Health Care Provider
* Industries: Retail
Locations include: Nottingham, Leicester Forest East, Burton Upon Trent, Ashby-De-La-Zouch, Swadlincote, Matlock Bath, Alfreton, Derby, Belper, Ilkeston, Grantham, and other UK locations.
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