We are currently seeking a dedicated
and experienced Night Manager to join our exceptional Front Office
team at the Delta Hotels by Marriott Liverpool City Centre. If you’re
passionate about delivering outstanding service, thrive under pressure, and
enjoy leading a team during the quiet hours, this is your opportunity to shine.
Join a team of talented individuals
who are committed to creating extraordinary guest experiences. We look forward
to welcoming your application.
About the Role
As Night Manager, you will be
responsible for overseeing the hotel’s night operations, ensuring a safe,
secure, and welcoming environment for guests and associates. You’ll lead the
night team, maintain brand standards, and ensure seamless service delivery in
the absence of senior management.
Key Responsibilities
* Provide operational and management
cover during night hours
* Supervise and support front office
staff, ensuring smooth overnight operations
* Conduct regular security checks and
patrols to maintain a safe environment
* Handle guest concerns and resolve
issues professionally and efficiently
* Oversee the Night Audit process and
ensure accurate financial reporting
* Maximise revenue through upselling and
effective rate management
* Maintain Marriott brand standards and
ensure SOPs are followed
* Lead emergency procedures and
coordinate evacuations if necessary
* Ensure staff training and development
is up to date and effective
* Monitor productivity and address
underperformance
* Maintain accurate rotas and time
sheets
* Support other departments to ensure
overall guest satisfaction
Candidate Profile
Experience & Skills:
* Previous supervisory experience in a
hotel front office environment preferred
* Strong communication skills – verbal,
written, and listening
* Proactive, reliable, and able to work
independently or as part of a team
* Innovative and solutions-focused
* Strong customer service orientation
* Business awareness and commitment to
continuous improvement
* Fluent in English (spoken and written)
Knowledge & Abilities:
* Familiarity with hotel systems such as
Opera, MARSHA, and Micros
* Understanding of hotel credit policies
and financial procedures
* Ability to manage guest ledgers and
ensure accurate billing
* Knowledge of health & safety,
fire, and emergency procedures
* Ability to carry out all receptionist
and telephonist duties
Perks You Deserve
* Complimentary use of the hotel
gym.
* Tasty and Varied Meals in our
Associate Dining Facility
* Enrolment in the Benefit Hub Website -
Access to unlimited deals from retailers to restaurants, cinema’s and
more
* Discounted Hotel Accommodation
Worldwide for you and your Friends & Family
* 23 days holiday plus 8 Bank Holidays
* Annual Performance Related Pay
Review
* Access to our Take Care Emotional
Wellbeing Resources & Associate Assistance Service
* Comprehensive Training and Development
program
* Complimentary Carparking
Join us and be part of a team that values excellence, sustainability,
and career growth. Apply today to start your journey with Marriott!