A human resourcing company in Horncastle has need for an ICT Helpdesk Apprentice.
The Service Desk Apprentice is at the beginning of the ICT journey. A developmental role which through both formal and informal training, will progressively increase in responsibility towards the delivery of a Service Desk function to agreed service levels, performance indicators, targets and objectives as determined by Service Level Agreements.
Duties
1. To undertake training as deemed fit for the role
2. To be shadowed/mentored by other members of the ICT team to enable knowledge transfer
3. To meet agreed milestone of development and to seek to increase in confidence and ability in provisioning ICT service delivery
4. Assist in the problem solving ICT Service Desk incidents and service requests
5. Developing to perform ICT Service Desk function to ITIL standards and Service Levels
6. Support the ICT Service Desk for the day to day delivery of all Company and Client services
7. Respond to Service and Incident Requests as allocated to you or reassign as necessary
8. Maintain an accurate Configuration Management Database (CMBD)
9. Complete appropriate administrative functions including configuration, process and operational documentation and maintenance of Service Desk information
10. Ensure that all ICT functions achieve standards appropriate to underpin the delivery of the Company’s strategy and service delivery
11. Undertake effective communications with staff, service users, councillors, trade unions, partners and other stakeholders in accordance with Company policy
12. Keep aware of ICT developments and innovation, consider their relevance to the Company’s ICT strategy, and make recommendations on exploitation as appropriate
13. Carry out all other roles or task that are consistent with the level of this post or that fall within the scope of the role thereby ensuring that the overall business and operational priorities of the client are delivered in a timely and effective manner
About you
To be an ICT Servicedesk Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 18-month Apprenticeship has a salary of £22, per year. You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
14. Communication skills
15. IT skills
16. Attention to detail
17. Organisation skills
18. Customer care skills
19. Problem solving skills
20. Presentation skills
21. Analytical skills
22. Logical
23. Team working
24. Initiative
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.