Position:Key Account Manager
Contract Type:Permanent / Full-time
Location:Ryton on Dunsmore, Coventry
Hours:37.5 per week / Monday to Friday
Why chooseUK Mail?
Want to work for one of the UK’s best workplaces? UK Mail is the specialist mail division of DHL eCommerce UK, and we are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4thyear running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!
About the role:
Responsible for the maintenance and growth of a portfolio of mail customers,being fully compliant with all internal systems and maintain all customer records within our CRM.
* Accountable for the performance of a corporate client portfolio
* Maintain and support all portfolio customers, ensuring they meet and exceed volume and revenue targets
* Manage portfolio service performance to exceed weekly and monthly client SLAs
* Increase share of wallet from existing customer base through the development of all product lines – Presorted, unsorted and international mail
* Ensure all customer contact is logged and updated within our Salesforce CRM system, including customer call, visits, opportunities and at-risk accounts
* Reacting to market conditions and other influences, develop compelling commercial client propositions
* Lead and or support on completion of bids and RFPs as required
* Negotiate client contracts and manage the review and amendment of pricing through defined processes for authorisation
* Provide timely and accurate customer revenue and volume forecasts
* Maintain strong relationships with all departments within DHL eCommerce UK
The ideal candidate will have:
* Experience of account managing large contracts, ideally in mail or logistics
* Strong presentation skills
* The ability to work under pressure and achieve set deadlines
* Good analytical skills, specifically in the pre-processing of data
* Excellent Microsoft Excel skills
* Excellent planning and organisational skills
* Competency in using our operating systems
* Fully competent with our IT systems and product offering
* A good understanding of all DHL eCommerce UK Health and Safety requirements
* A full UK Driving Licence
* Self-motivation with proven ability to manage customers and opportunities within a large geographical area
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path atDHL eCommerce.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV
Our approach to Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.
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